Personal Injury Case Manager

Our client is seeking an experienced, compassionate, and highly organized Personal Injury Case Manager to join their growing pre-litigation team. This role is ideal for a professional who thrives in a fast-paced environment, enjoys building strong client relationships, and takes pride in guiding injured clients through the claims process from intake through settlement.

As a Case Manager, you will serve as a primary point of contact for clients, medical providers, and insurance companies while helping ensure every case receives exceptional attention and care. We are looking for someone who is proactive, detail-oriented, and committed to delivering outstanding client service

.
Responsibiliti

esClient Care & Case Manageme

• ntConduct detailed client and potential client intake
• s.Guide clients through the claims process and provide exceptional customer service throughout their cas
• e.Maintain regular communication with clients regarding treatment progress, case status, and next step
• s.Address client concerns promptly and professionally while ensuring a positive client experienc
• e.Assist clients with property damage claims and related issue

s.
Claims & File Managem

• entOpen and process new claims in accordance with firm procedur
• es.Draft and send welcome packets, letters of representation, and other case-related corresponden
• ce.Request, obtain, review, and organize police reports, medical records, medical bills, and supporting documentati
• on.Set up subrogation claims and obtain lien information from health insurers and other entiti
• es.Accurately document all case activity within the firm's case management syst
• em.Maintain organized and complete case files while meeting all deadlines and task requiremen

ts.
Settlement & Negotiation Sup

• portPrepare demand packages for submission to insurance carri
• ers.Request and obtain balance verifications from medical provid
• ers.Prepare and submit lien reduction reque
• sts.Communicate and negotiate with insurance adjusters regarding settlement of cla
• ims.Coordinate with attorneys and support staff to move cases efficiently toward resolut

ion.
Team Collabor

• ationWork independently, and closely with attorneys, case managers, and support staff to achieve the best outcomes for cli
• ents.Manage multiple cases simultaneously while maintaining accuracy and attention to de
• tail.Complete assigned tasks, respond to emails promptly, and ensure all case management software updates are cur

rent.
Qualific

ationsRe

• quiredHigh school diploma or equiv
• alent.Minimum of one year of personal injury or legal case management exper
• ience.Strong understanding of the personal injury claims pr
• ocess.Ability to independently manage a caseload and prioritize competing dead
• lines.Excellent verbal and written communication s
• kills.Strong organizational skills and attention to d
• etail.Proficiency with Microsoft Office (Outlook, Word, and E
• xcel).Professional demeanor with a commitment to client confidentiality and ethical stan
• dards.Experience working with case management software and online pla

tform.
Preferred Qualifi

• cationsAssociate degree in Business, Legal Studies or related
• field.Bilingual (English/Sp
• anish).Nevada Notary Public certifi

cation.
Pay range and compensation

• packageHealth Insurance: medical, dental an
• d visionSupplemental insurance plans offered throug
• h Aflac.401(k) matching retirem
• ent planPaid Time O
• ff (PTO)Paid
• HolidaysSupportive team environment focused on client

success.
Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 a.m. to

5:00 p.m.Salary Range: $25 - $29, depends on experie