Parts Operation Specialist - EU

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Purpose:

• The Parts Operation Specialist is responsible for supporting the aftersales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Helps to achieve and maintain service-partner and customer satisfaction in the after-sales sector.

Key Responsibilities

• Assist After Sales Department, Parts, Technical and Area Manager in all aspects regarding the Go-To-Market strategy for parts, accessories and related services.
• Support the groundwork for the EU After Sales with regard to standards, processes, interaction, systems, analytics, reporting with main focus on parts but also related areas.

Inventory and Order Management:

• Support the order-to-cash process for spare parts
• Follow up on orders and backorders to ensure timely deliveries
• Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU
• Perform data analyses on order overview and parts logistics plus reporting

Technical Support, Catalog, Systems and Customer Service:

• Provide information and resolve parts concerns for dealers and service providers
• Organizational support with training activities, materials, language settings
• Assist countries and internal staff with system operating questions, billing and administration
• Support with order returns, cancellations, and other spare parts related inquiries
• Liaise with Xpeng HQ China on EU specifics of spare parts catalog and utilize and optimize parts management systems and tools

Pricing, Reporting and Analysis

• Support pricing strategies for optimal market penetration
• Prepare reports and suggestions for improvements of parts and accessories

Required Qualifications and Skills

• Bachelor's degree in Business Administration or related field
• Proficiency in MS Office, especially Excel and PowerPoint
• Analytical and problem-solving skills, good communication
• Fluency in English; additional language skills (e.g., Chinese) are advantageous
• Experience in the automotive aftersales as well as the EV-market
• Willingness to travel if needed within Europe to support service centers, customers and service providers.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

Next steps:

To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.