Field Service Technician - Columbia, SC

Field Service Technician - Columbia, SCAs a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:Directly manage all aspects of customer service and care with our clientsIndependently troubleshoot and repair a variety of high-speed cash-handling equipmentTrack and manage parts/toolsStay abreast of changes in technical and functional elements of GLORY equipmentPAY RANGE: $20 - $27 an hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. A 10% shift differential will be paid for working 2nd shift hours.WORK SCHEDULE:Days: Monday - FridayTime: 8:00 am - 5:00 pm or 6:00 am - 3:00 pm, on-call every 5 weeks Saturday and Sunday all day.Key Responsibilities· Ensure overall customer satisfaction· Diagnose system problems and make repairs· Keep customer apprised of progress during maintenance or a down system situation· Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance· Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. · Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).Skills, Knowledge & ExpertiseEducation Level: Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience. Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferredQualifications: Excellent customer service and communication skill. Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication. Logical trouble shooting skills and capability to isolate problems at PCB or component level. Ability to effectively work with electric schematics, logic diagrams, mechanical drawings. AC/DC power distribution, and digital/analog circuitry. Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred. 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience. Hold a Valid Driver's License. While some computer knowledge is required, this position is not intended for IT or help desk professionals. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.REQUIRED SKILLS AND COMPETENCIESA company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territoryMust be able to lift up to 50 pounds without assistanceMust be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twistMust be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.Ability to work weekends and/or holidays on a rotational basis to accommodate business needsMust be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasionsMust be able to drive to customer sites during working hoursOccasional travel outside your assigned territory including air and overnight travel may be necessaryAbility to accommodate limited accessibility at a job siteAbility to work autonomously with minimal supervisionJob BenefitsGlory is proud to share that our benefit package ranks in the top 25% across the country!Benefits:401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contributionHealth insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue ShieldPaid Parental LeaveMDLive – 24/7 Virtual Doctor plus a Nurse LineDental insuranceVision insuranceFSA / Dependent CareVoluntary Life InsuranceBasic Life insurance and AD&D – Company paidShort Term Disability / Long Term Disability / Employee Assistance Program – Company paidPaid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of servicePaid Sick days based on City/State requirementsPaid Holidays – 9 to 11 days based on start dateProfessional development assistanceEducation assistanceAdoption AssistanceLegal and ID Theft plansAnnual Bonus opportunityOpportunities for internal promotions/career advancementCompany Vehicle/Insurance – this benefit only applies to certain positionsThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.An Equal Opportunity / Affirmative Action Employer / An E-Verify EmployerIt is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.Third Party AgenciesUnsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.Physical Demands and Work Environment StatementThe employee must regularly lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.About GLORYGlobal Leaders in Customer Experience AutomationWith a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.Why Join UsHere at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That