Senior Manager Service Delivery

Senior Manager Service Delivery

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary: We are seeking a Senior Manager to lead technical service delivery and platform transformation for Third-Party Liability (TPL) and Prior Authorization (PA) systems. This role will drive engineering delivery, automation, and platform modernization to improve scalability, performance, and business outcomes.

Your role in our mission:

• Own end-to-end delivery of TPL and PA platforms, ensuring high performance, reliability, and SLA adherence
• Lead engineering teams (on/offshore) for enhancements, releases, and defect resolution
• Drive architecture, integration (APIs, FHIR/HL7), and workflow/rules engine solutions
• Implement automation and AI/ML capabilities (document processing, auto-decisioning, data matching)
• Oversee DevOps, CI/CD pipelines, and release governance
• Ensure compliance, security, and audit readiness
• Partner with product, operations, and clients to align technical solutions with business needs
• Build capabilities in modern engineering practices (microservices, cloud, AI integration). Drive accountability, technical excellence, and continuous improvement culture.

What we're looking for:

• Ten (10) or more years in technical delivery/engineering, with healthcare domain experience
• Experience with Medicaid/Medicare systems and regulatory environments
• Experience with microservices, cloud platforms (Azure/AWS/GCP), APIs, and workflow engines
• Exposure to AI/ML, automation, and data integration (FHIR/HL7)
• PMP and/or ITIL certification (Preferred but not required)

What you should expect in this role:

This is a full-time permanent regular salaried (W-2) employee position. Monday through Friday work schedule (40 hours per week). Health (medical, dental, vision) benefits start on day 1 of employment. Company match 401K and other benefits available within months of starting. New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. Company provided computer for work use. For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.

The pay range for this position is $115,900 - $165,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."