Service Manager

Service Manager

Alta Construction Group is seeking a full-time Service Manager for the Byron Center, MI branch. The primary responsibilities of the position consist of, but are not limited to:

• Supervise the operation of the service department
• Foster a positive customer and employee relations atmosphere
• Review & analyze department data meet sales and profit goals
• Process and review work orders, invoicing and customer quotes
• Incorporating Safety into daily activities
• Partner with Parts and Service Directors to ensure alignment with the company goals and performance metrics
• Monitor employee training progress
• Oversee weekly payroll entry and audit for accuracy
• Outside purchase order acquisition and coordination
• Monitor work in progress
• Responsible for condition of service vehicles and facility
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned

• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 2-4 years of previous management experience preferred
• Dealership experience is highly preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.