Billing Coordinator

Billing Coordinator

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy-efficiency and facilities services company focused on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient way.

With offices across the Carolinas and Virginia, our team supports customers locally while building long-term relationships and delivering practical, high-quality solutions.

Reporting to the controller as a billing coordinator, you'll work closely with service managers, service coordinators, accounts receivable, and the Controller to keep billing accurate, timely, and moving.

This role is key to making sure completed work turns into clean invoices that go out quickly, with the right backup so we get paid and avoid unnecessary issues/rework.

This role is critical to improving billing speed, accuracy, and cash flow across service operations.

What you'll be doing

• Close out repair calls daily and generate invoices (email/mail as needed).
• Review service/repair calls pending and invoice gross margin reports weekly and flag any issues to Service Managers.
• Keep billing moving no completed work sitting unbilled.

Portals

• Enter and manage invoices through customer-specific billing portals.

Revenue Review

• Complete weekly reviews for service/repair calls, including over/under adjustments.

Collections Support

• Work with the collections team on aging balances and past-due items.
• Help resolve issues holding up payment (missing info, incorrect billing, etc.)
• Service Call Maintenance:
• Review and close completed service calls
• Flag discrepancies or missing information back to Service Managers

Administrative Responsibilities

• Follow internal accounting policies and controls to ensure billing is accurate and consistent.
• Occasionally help with other team members for coverage/exposure, not limited to: AP, AR, billing other divisions or general accounting requests.
• Support audit requests as needed (research, reconciliations, documentation).
• Assist with project purchase order generation as part of the team workflow.
• Stay up to date on accounting practices and system/process changes.

Travel

Occasional travel to branch locations as needed ~5%

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.

Requirements

What we're looking for

• Two-year degree in accounting or 5+ years of relevant experience.
• Comfortable with Excel and basic reporting tools.
• Organized, detail-oriented, and able to manage multiple items at once.

What will make you stand out

• 4-year degree in accounting.
• Able to communicate clearly with both accounting and operations teams.
• Experience with Great Plains and Wennsoft.
• Be comfortable covering other areas of accounting.