Spa Attendant - Lead ( Entry Level)

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Lead the onboarding, training, and ongoing development of Spa Attendants, ensuring team members have the knowledge, confidence, and service skills needed to deliver exceptional guest experiences.
• Coach and mentor colleagues through hands-on training, performance feedback, and regular development opportunities focused on guest service, problem-solving, and operational excellence.
• Partner with spa leadership to support daily operations, maintain team communication, assist with scheduling, and ensure consistency in service standards and departmental procedures.
• Maintain a visible presence throughout spa facilities, supporting both guests and team members while helping resolve concerns and ensuring a seamless guest experience.
• Oversee the cleanliness, organization, safety, and readiness of locker rooms, lounges, hydrotherapy areas, and other spa amenities, ensuring all spaces meet the highest standards.
• Monitor facility conditions, inventory levels, equipment functionality, and operational supplies while proactively identifying opportunities to enhance safety, efficiency, and the overall guest experience.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bring 1–2 years of experience in hospitality, guest services, spa, wellness, or a related customer-focused environment.
• Hold a high school diploma or equivalent, maintain a valid driver’s license with an acceptable driving record, and obtain CPR/AED certification within 90 days of employment.
• Demonstrate exceptional communication, guest service, and interpersonal skills, with the ability to build positive relationships with guests, colleagues, and business partners.
• Possess strong organizational, time management, and multitasking abilities, with the capacity to prioritize responsibilities and adapt in a fast-paced environment.
• Exhibit a positive, safety-focused mindset with strong attention to detail, sound judgment, and the ability to train, coach, and support others effectively.
• Be comfortable using Microsoft Office and learning new systems and technology while maintaining flexibility, professionalism, and a collaborative approach to achieving team goals and delivering outstanding guest experiences.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.