HVAC Customer Service & Sales

Job Description

Job Description

Bill Leary Air Conditioning and Heating, Metuchen, NJ

Job Title : HVAC Customer Service / Inside Sales

Bill Leary Air Conditioning and Heating, Metuchen, NJ

Job Title: HVAC Inside Sales/ Customer Service

Strong Sales experience required, HVAC or Service Industry experience preferred.

Position Summary:

We’re seeking a results-driven inside salesperson to join our team. You will manage inbound and outbound sales and service calls, convert leads into customers, and support the sales team in driving revenue growth. The ideal candidate possesses excellent communication skills, a solid customer-centric approach, and a passion for sales. This is an exciting opportunity to work in a fast-paced environment, contribute to the company’s success, and grow your career in sales/ customer management. We offer a competitive salary, performance-based incentives, and professional development opportunities.

Inside Sales/ Customer Service Requirements and Qualifications

· Previous experience in outbound call center, inside sales experience, or related sales experience required

· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Customer Database Management experience preferred

· Possesses an energetic, outgoing, and friendly demeanor

· Excellent verbal and written communication skills, interpersonal skills

· Ability to connect with customers to build rapport and trust in our company

· Excellent problem-solving and negotiation skills and a customer-focused mindset

· Above average listening and emotional intelligence skills

· Persuasive and goal-oriented

· Eager to expand the company with new customers and sales

· Excellent organizational skills

· Ability to multitask and manage time effectively to meet sales goals

· Ability to work independently or as an active member of a team

· Self-motivated, self-directed and able to work in a fast-paced environment.

· Comfortably making cold calls and talking to potential and current customers all day

· In-depth understanding of company services and its position in the industry

· The ability to overcome objections with solutions

· Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client

· Knowledge of customer journey funnel

· Solid understanding of the sales process and customer relationship management.

· Understanding of lead generation and prospecting techniques.

· Familiarity with using sales automation tools and platforms.

· Experience in conducting virtual meetings and product demos

· High school degree or equivalent

Pay Scale: Ranges between $45K and $60K depending on experience and performance, plus benefits.

When you become part of the Bill Leary AC & Heating team, we offer:

· Great Benefits - Medical / Dental / Vision Coverage

· Competitive Salary

· Earning Incentives

· Excellent Training Programs

· PTO

· 401K

Objectives of the role

· Qualifying leads, identifying customer needs, opportunities and providing solutions aligned with the company’s offerings.

· Qualifying sales estimate appointments and following up on leads with the intention to create further opportunity and close sales.

· Maintaining a high level of knowledge about the company’s products and services.

· Maintaining and updating the CRM with accurate customer and sales data.

· Collaborating with the sales team to meet and exceed sales targets.

· Following up with prospects to build relationships and convert them into long-term customers.

· Handling objections and negotiating with potential customers to ensure a smooth sales process.

Inside Sales Duties and Responsibilities:

· Take inbound calls, determining immediate or future opportunities and booking appointments accordingly.

· Cold calling; making multiple outbound calls to current and potential clients

· Understanding client needs and offering solutions and support

· Qualify inbound sales inquiries and manage a sales pipeline through to close.

· Answering potential client questions and follow-up call questions

· Maintaining database (CRM, Excel, etc.) of prospective client information

· Manage follow-up processes to keep leads engaged and moving through the sales pipeline.

· Working with sales team when closing sale and working with client through closing process

· Tracking weekly, monthly, and quarterly performance and sales metrics

· Provide regular reports on sales activities, including calls made, leads generated, and deals closed.

Work Location: In person

Company Description

Bill Leary Air Conditioning & Heating is a family owned and operated business. The year 2025 marks our 36th year serving Middlesex County and the surrounding areas of Central New Jersey, Monmouth County, Somerset County, and Union County.

We provide all levels of residential and commercial heating and air conditioning sales, design, engineering, installation, service, repair, and maintenance.

Bill Leary Air Conditioning & Heating is fully insured, bonded, licensed and certified by the State of New Jersey Department of Building and Construction to work on their projects and the New Jersey Economic Development Authority to work on their public schools.

We keep up-to-date with the most current codes, laws, and utility rebate procedures.

Our firm has been selected and approved by The State of New Jersey Department of Building & Construction to perform work on jobs up to $15,000,000. Our completed and current jobs include:

Universities
Public Schools
Municipal Buildings
Police Stations
And many other large and small commercial jobs

Company Description

Bill Leary Air Conditioning & Heating is a family owned and operated business. The year 2025 marks our 36th year serving Middlesex County and the surrounding areas of Central New Jersey, Monmouth County, Somerset County, and Union County.\r\n\r\nWe provide all levels of residential and commercial heating and air conditioning sales, design, engineering, installation, service, repair, and maintenance.\r\n\r\nBill Leary Air Conditioning & Heating is fully insured, bonded, licensed and certified by the State of New Jersey Department of Building and Construction to work on their projects and the New Jersey Economic Development Authority to work on their public schools. \r\n\r\nWe keep up-to-date with the most current codes, laws, and utility rebate procedures.\r\n\r\nOur firm has been selected and approved by The State of New Jersey Department of Building & Construction to perform work on jobs up to $15,000,000. Our completed and current jobs include:\r\n\r\nUniversities\r\nPublic Schools\r\nMunicipal Buildings\r\nPolice Stations\r\nAnd many other large and small commercial jobs