Diet Clerk - Food and Nutrition Services - Bayfront Hospital

Diet Clerk

The Diet Clerk is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. This position is located at Bayfront Hospital in St Pete, Florida.

Responsibilities:

• Provides food service to patients as assigned by Team Leader.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately checks patient meal choices according to physician diet orders.
• Adheres to patient's food allergies, intolerance's and food preferences in a timely fashion.
• Knowledgeable of nutritional meal patterns and able to modify diets accordingly.
• Tally special food orders as needed.
• Responsible for operation of the hospital's computer systems and understands operation of the fax machine.
• Communicates proper information regarding patients to the Food & Nutrition Leadership team, Clinical Nutrition team, Nursing, food service peers or ancillary team members as needed.
• Interacts cooperatively and constructively with patients, staff and guests communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
• Promotes a positive impression of the Food and Nutrition department.
• Performs as a team member with peers.
• Interact appropriately with a culturally diverse population.
• Follows chain of command when communicating departmental and individual concerns or problems.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in departmental meetings and all related in-services and Performance Improvement activities.
• Observes all departmental rules and regulations.
• Knowledgeable of Patient Satisfaction goals.
• Work consistently to exceed the department's and Orlando Health's objectives by reporting concerns and suggesting creative ideas.
• Recognizes priority and protects the patient's right to confidentiality.
• Refers patient's problems to the Food & Nutrition Leadership team or Clinical Nutrition team as needed.
• Must be knowledgeable in preventing Food Borne Illnesses (F.B.I.) and Hazard Analysis Critical Points (HAACP) precautions as they apply to food services.
• Aware of and follows all universal precautions as they apply to food in-services.
• Recognizes that flexibility is paramount and change is continuous; the team member must embrace, encourage and drive change; approach situations and challenges with an open mind; work rotating shifts according to experience and business needs; be able and willing to be cross-trained in varied positions and performs any and all other duties as assigned.

Qualifications:

• Ability to read and recognize similarities and differences between words and between series of numbers.
• Ability to write simple correspondence.
• Ability to respond to common inquiries or complaints from customers.
• Must have basic math skills.
• Basic computer skills are necessary.
• One (1) year experience in food service or in an office clerical position.