HVAC Service Manager

Position Summary

Endless Energy is seeking an experienced HVAC Service Manager to lead our growing residential service department. This role is responsible for overseeing daily service operations, supporting and developing technicians, ensuring exceptional customer experiences, and driving department performance.

This is a hands-on leadership position responsible for managing service technicians, providing field support for complex service calls, conducting training and ride-alongs, and ensuring the department operates efficiently while maintaining high standards of customer satisfaction.

Responsibilities

Lead, coach, and develop a team of HVAC Service Technicians and Preventive Maintenance Technicians

Conduct ride-alongs and field training to support technician growth and performance

Provide advanced technical support and troubleshooting assistance on complex service calls

Collaborate with Dispatch and Operations teams to maximize scheduling efficiency

Monitor department productivity, customer satisfaction, callback rates, and overall performance

Conduct regular team meetings, one-on-one coaching sessions, and performance reviews

Assist with recruiting, interviewing, onboarding, and training new team members

Ensure compliance with company policies, safety standards, and industry regulations

Support warranty claims, parts procurement, and technical documentation processes

Resolve escalated customer concerns professionally and effectively

Identify opportunities for process improvements and department growth

Participate in the on-call rotation and provide support during peak demand periods

Foster a culture of accountability, teamwork, professionalism, and continuous improvement

Requirements

Minimum 5 years of residential HVAC service experience

Minimum 2 years of leadership, supervisory, or lead technician experience preferred

Strong diagnostic and troubleshooting skills

Experience servicing heat pumps, ductless systems, central air conditioning, furnaces, and boilers

EPA Universal Certification required

Excellent communication, leadership, and coaching skills

Strong organizational and problem-solving abilities

Comfortable using mobile technology and service management software

Valid driver's license with a clean driving record

Ability to pass a background check and drug screening

Willingness to participate in the on-call rotation

Work Location

Our main office is in Marlborough, MA, and we serve most of Massachusetts.

Endless Energy is an Equal Opportunity Employer.

Salary Description $90,000 - $120,000 per year, based on experience