Data Entry Clerk I

Job Description

Job Description

We are looking for a detail-oriented Data Entry Clerk I to support hotline operations for a Local Government organization in Baltimore, Maryland. This Contract position focuses on handling incoming calls, entering and updating information with accuracy, and helping connect clients with the appropriate services and resources. The ideal candidate is organized, detail-oriented, and comfortable balancing data entry tasks with customer service responsibilities in a fast-paced environment.

Responsibilities:
• Manage hotline-related tasks by following established service procedures and ensuring each interaction is handled consistently.
• Enter client information into the database with a high level of accuracy and attention to detail.
• Coordinate and book appointments within the system to support timely access to services.
• Direct incoming calls to the appropriate clinic personnel based on the caller’s needs.
• Escalate customer issues, concerns, or complaints to supervisory staff when further review is needed.
• Share general program information and provide referrals to health and social service agencies as appropriate.
• Organize and maintain records, reports, and supporting files in accordance with operational guidelines.
• Protect sensitive information by handling all records and communications with strict confidentiality.
• Assist with additional administrative or support duties as assigned to meet departmental needs.• Experience in data entry, administrative support, or a customer service environment.
• Ability to manage inbound calls professionally while gathering and recording information accurately.
• Strong attention to detail and the ability to maintain accurate records in a database system.
• Comfortable scheduling appointments and updating client information in a timely manner.
• Effective verbal communication skills with the ability to provide clear information and referrals.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency in general office and call center support tasks, including customer service and order entry activities.