Field Service Technician (Santa Clara, CA)

Field Service Technician (Santa Clara, CA)

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Job Description

The Field Service Technician is responsible for inspection, troubleshooting, scheduling, and execution of repairs and preventative maintenance on INFICON Leak Detectors at customer sites. Work will also include In-House repairs at our service center in Santa Clara, CA. Must be self-motivated to work unsupervised in customer environments which may include industrial facilities, assembly lines, laboratories, and semiconductor fabs. Travel up to 50% may be required. Territory will include, but not limited to, the U.S. West Coast States.

Duties may include, but are not limited to:

• Provide support with initial setup and basic operational training on new leak detectors.
• Educate customers on best practices for leak detection relevant to their specific applications.
• Identify opportunities to promote leak detector accessories and new products while supporting customers in the field.
• Provide INFICON Key Account Managers and management with feedback on products, customer accounts, and competitive trends observed while performing standard job duties.
• Provide technical and application support as needed.
• Interface with our internal customers and make recommendations concerning Field Service Techniques and Applications.
• Inside INFICON contribute to improving our position in the market via product line revisions, service strategy changes and service or sales policy changes.
• Act as a role model by responding and assisting all customers in a positive and supportive manner.
• Utilize SAP and CRM systems to generate customer quotes and process service orders.
• Maintain INFICON's ISO 9001 registration by keeping procedures and files up-to-date, recommending improvements as appropriate and maintaining an awareness of pertinent procedures in all departments.
• Must be willing to travel during the initial training phase if necessary.
• Perform other duties as assigned.

Qualifications

Highly motivated self-starter.

Strong interpersonal skills and adaptability with a focus on delivering excellent customer service.

Minimum of 2 years of experience repairing semiconductor vacuum equipment.

Associate of Science degree in a technical field, or equivalent technical or military experience and/or certification.

Strong computer skills, including Microsoft Office, with preferred experience in CRM and SAP systems.

Must be able to lift carry and push up to 75lbs on a daily basis.

May require prolonged visual concentration on small or detailed areas (e.g., monitors, screens, spreadsheets, documents, and magnifying glasses.

Additional Information

The expected salary range for this position is between $75,000 and $82,000 per year paid on an hourly basis. The actual compensation will be determined based on experience, location, and other factors permitted by law. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule).

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact View email address on click.appcast.io.

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.