Head OF IT

TMI is a category-leading temporary-tattoo manufacturer and multi-brand portfolio (DTC, Amazon, retail, B2B) transforming from a traditional printer into a product-led, digital-first commerce company. You will be the single architect and owner of the technology that makes that leap possible — with full autonomy, a seat at the leadership table, and a clear runway to VP or CTO. Why this role stands out Total ownership —ERP, ecommerce, CRM/martech, data, security, and infrastructure unified under one leader. Measured on growth —success is revenue, conversion, and LTV, not just uptime. Build at a pivotal moment —shape the foundation during a once-in-a-company reinvention. The role You’ll unify TMI’s technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end-to-end customer experience. The work blends strategy with hands‑on leadership: you’ll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high‑SKU, high‑mix, short‑run manufacturing and mass‑customization business, you’ll connect the systems that let us design, sell, produce, and ship at scale. What you’ll own Ecommerce & Marketplace Own the technology roadmap across Shopify, Amazon, and future channels. Lift conversion, AOV, retention, product discovery, and checkout with Marketing & Product. Ensure the customer design/customizer tool renders and prints accurately across sizes and styles. Manage web performance, uptime, site speed, tagging, and A/B & multivariate testing. ERP, Infrastructure & Operations Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment. Integrate ERP with e‑commerce, CRM, analytics, and 3PL/WMS systems. Oversee cloud, networking, cybersecurity, end‑user support, and IT operations. Automate to raise throughput and remove manual touchpoints. Martech, CRM & Lifecycle Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation. Grow repeat purchase and LTV via personalization, loyalty, and remarketing. Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution. Data & Analytics Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces. Deliver executive dashboards for forecasting, demand, behavior, and margin. Establish data governance and standard metrics company-wide. Security & Governance Own the cybersecurity roadmap, access management, and compliance readiness. Lead incident response and business continuity. Create policies, standards, and training that scale with rapid growth. Leadership & Collaboration Lead a small, high‑impact internal team and strategically deploy vendors. Translate business needs into scalable, measurable solutions. Drive cross‑functional prioritization across the company. What success looks like Growth in DTC and marketplace revenue. Improvements in conversion rate, AOV, repeat rate, and customer LTV. Reduced TACoS / ROAS waste through better data and attribution. On‑time fully adopted PrintVis deployment. Improved fulfillment accuracy, lead time, and automation. Strong site performance — speed, uptime, and Core Web Vitals. Higher implementation velocity and measurable gains in security maturity. What you bring Must-have 8+ years leading technology for e‑commerce, marketplace, on‑demand manufacturing, or mass customization. Hands‑on ownership of ERP + ecommerce + CRM/martech + data, end‑to‑end. A track record of growing revenue through technology — not just keeping systems running. Experience integrating cloud‑based ERP with e‑commerce platforms. Proven ability to manage vendors, contractors, and a small internal team. Strong - plus POD / web‑to‑print / personalization platform experience. Shopify ecosystem depth and Amazon Seller Central technical integration. PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.). High‑SKU, high‑mix, short‑run manufacturing experience. #J-18808-Ljbffr