Director of Operations

Exciting Opportunity: Director of Operations at Family Resource Home Care!

We're Hiring: Director of Operations in Inland South, WA!  The Director of Operations plays a pivotal leadership role within the organization, responsible for overseeing and managing the operations of a specific area. Their role typically involves a wide range of responsibilities, including the primary objectives below.

Primary Objectives

Culture: The Director of Operations is a staunch advocate for Family Resource Home Care's culture, which seeks to balance a family like culture of support, engagement and respect with a high-performance culture committed to operational excellence. The company's purpose is to improve more lives, and in pursuit of this goal, we aspire to be the preferred provider of home care services and an employer of choice.

Leadership: The Director of Operations provides leadership and guidance to a team of managers and staff within their region. They drive the strategic direction and goals for their area, ensuring alignment with the overall region objectives.

Operational Efficiency: They are responsible for optimizing the efficiency of business operations within their area. This includes growing the business, improving processes, managing costs, and enhancing productivity. This includes supporting daily operations without Branch Manager roles.

Financial Management: The Director of Operations, with support from the FRHC Finance Team, and their Regional Vice President of Operations is responsible for budgets for their area. They must ensure that the area operates within budgetary expectations and seek ways to improve profitability.

Performance Monitoring: The Director of Operations will monitor key performance indicators (KPIs) to assess the performance of the area and provide guidance to their operations teams on how to react and adapt to changing KPIs with a focus on continuous improvement. This involves analyzing data, identifying trends, and taking corrective actions when necessary.

Customer and Caregiver Satisfaction: The Director of Operations is responsible for championing an elevated level of customer and caregiver satisfaction within their area.

Business Partner: The Director of Operations acts as a business partner between functional departments, their regional teams and community partners by facilitating communication, collaboration, and alignment between different departments.

Strategic Planning: Collaborating with key stakeholders, they may participate in the company's rate of change committee process. They develop both area and enterprise-wide strategies that support the company's growth and objectives.

Talent Management: They are responsible for hiring, training, and developing employees within their area. They must ensure that the area has the right talent to meet its operational goals.

This position involves travel—approximately 75% of the time—to visit branches or HQ operations.

Pay Range: $100,000 - $105,000

Benefits & Perks:

• Medical, Dental, Vision and prescription insurance options
• Unlimited Paid Time Off
• Bonus Opportunity based on metrics.
• 401k 
• Health Savings Account
• Work computer and phone system
• Employee Assistance Program
• Leadership Development Program and career growth opportunities 

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