Service Advisor

Job Description

Job Description

We are looking for a people oriented individual to help share our love for all things water in beautiful Lake of the Ozarks. The Service Advisor will help ensure our customers are serviced and back on the water to enjoy a lifetime of boating memories with friends and family.

We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere.

Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Big Thunder Marine.

Job Status: Full-Time

FLSA Status: Salary, Exempt

Salary: Pay commensurate with experience.

Essential Functions Statement(s)

• Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are always updated
• Create preliminary service orders (SO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of watercraft.
• Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed
• Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable
• Accurately prepare SO’s for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services
• Maintain watercraft records by recording problems and planned corrective action
• Collect payments due on cash accounts at the time-of-service completion
• Send finalized SO’s to Accounting Dept. immediately for billing and collections
• Ensure client satisfaction upon delivery or release of watercraft. Arrange immediate service to rectify outstanding issues. Follow up with client to confirm timely repairs are made
• Create PO’s and placing parts orders. Updating parts orders status spreadsheet as necessary.
• Additional duties and responsibilities as assigned by Sales Manager

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: High School Diploma or GED is required, post-secondary education is desired

Experience: 2-4 years’ marine service writer, parts, or service technician experience preferred

Computer Skills: Must be proficient with Microsoft Office Suite and Google docs. Experience with DockMaster is valued.

Certifications & Licenses: Must possess, or have the ability to obtain, a Class E drivers and boater’s license

WORK ENVIRONMENT

Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance
• Paid Time Off