Temporary Customer Service Representative

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE ?

KEY RESPONSIBILITIES ?

• Provide world-class service to OLLY's customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.?

• Support and work cross functionally with Sales team, Finance and rest of Olly's supply chain?

• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise?

• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders ?

• Assist with customer and item data setup?

• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). ?

• Work with the S&OP Manager on identifying orders at risk for "cuts" and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs?

• Facilitate new customer onboarding by completing "new item" requests, obtaining Routing Guides, and providing timely updates and reports?

• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED ?

• 1-5 years experience in customer service, CPG experience preferred, inventory management preferred?

• Strong business acumen and a basic understanding of warehouse, inventory and logistics?

• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve

• problems when they occur?

• Transparent, open/honest communicator - great listener who can read between the lines?

• Fast learner, can react to changing environment, strong communication and organization?

• Strong excel skills and math skills?

• Highly organized, detailed oriented, and self-motivated

THE DETAILS ?

LOCATION: Remote, USA ?

HOURS: Full Time (40 hours a week) , 5 months , Contract ?

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

OLLY is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.