Assistant Banquet Manager

Description Cherokee Town & Country Club is seeking an energetic, service-driven Assistant Banquet Manager to help lead one of the premier banquet operations in the private club industry. This hands‑on leadership position partners closely with the Director and Banquet Managers to execute exceptional member events while developing a culture of hospitality, teamwork, accountability, and attention to detail. The Assistant Banquet Manager is responsible for leading daily banquet operations with a primary focus on evening events, ensuring flawless execution of weddings, member functions, club events, and private celebrations. This role requires an individual who enjoys coaching and developing others, thrives in a fast‑paced luxury environment, and leads by example on the floor. Schedule: Flexible based on business needs, with the majority of shifts focused on afternoons, evenings, weekends, and holidays. Essential Responsibilities Lead banquet service during club events, weddings, and private functions while maintaining the highest standards of hospitality. Ensure every member and guest receives attentive, personalized, and anticipatory service consistent with the Cherokee Standard. Serve as a visible floor leader by actively engaging with members and guests, responding to requests, resolving concerns immediately, and ensuring complete satisfaction throughout each event. Partner with the Banquet leadership team to execute Banquet Event Orders (BEOs) with precision, including room setup, service timelines, event flow, and breakdown. Conduct pre‑event inspections to verify room readiness, table presentation, buffet displays, service stations, equipment, and cleanliness. Supervise banquet staff during service while maintaining exceptional standards for appearance, professionalism, and execution. Coach, mentor, and develop banquet servers, bartenders, captains, and support staff through continuous feedback and hands‑on training. Assist with recruiting, interviewing, onboarding, training, scheduling, performance management, and staff accountability. Foster a positive team culture built on communication, teamwork, professionalism, and continuous improvement. Ensure all food and beverage service is executed accurately, efficiently, and in accordance with Club standards. Prepare event consumption reports, billing, and post‑event documentation with accuracy. Assist with inventory management, purchasing, and stewardship of banquet equipment and operating supplies. Monitor labor efficiency and departmental performance while maintaining exceptional member experiences. Attend weekly BEO meetings, Food & Beverage meetings, and leadership meetings to support event planning and operational excellence. Maintain a safe, organized, and immaculate banquet operation at all times. Perform additional responsibilities as assigned by the Director of Banquets. Qualifications Minimum three years of leadership experience in banquet, fine dining, luxury hotel, resort, or private club operations. Banquet experience required. Demonstrated ability to lead teams in a high‑volume, high‑touch hospitality environment. Passion for luxury service and creating memorable experiences for members and guests. Excellent leadership, communication, organization, and problem‑solving skills. Ability to remain calm, decisive, and professional in a fast‑paced environment. Strong attention to detail and commitment to operational excellence. Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). What We're Looking For The ideal candidate is a servant leader who enjoys working alongside the team, coaching others to succeed, and creating exceptional experiences for every member and guest. They possess a positive attitude, strong organizational skills, and a passion for luxury hospitality. Success in this role comes from leading by example, developing people, embracing accountability, and consistently delivering flawless execution. #J-18808-Ljbffr