Investment Operations Associate

Job Description

Job Description

The position will play an integral role in supporting our financial advisors throughout the sales process and in building their businesses.  Without this role, our sales advisors couldn’t devote full efforts to their clients, therefore, we view this role as central to our success. This role will help create time efficiencies that allow our advisors to focus on additional revenue generating activities.

Our Core Values: Committed to Excellence, Genuine, Attentive, Growth-Minded, Self-Aware. We are looking for candidates who align with these values and are dedicated to providing exceptional service, continuously learning, and growing both personally and professionally. You will be expected to bring warmth, attentiveness, and a genuine willingness to provide white-glove services to our clients. Your role is pivotal in ensuring our clients feel valued and supported throughout their journey with us.

You are a prospective fit for this role if…..

• You are resourceful
• You have a high attention to detail and accuracy
• You’re constantly curious, always asking “why,” connecting the dots, and seeking to solve problems
• You can work autonomously and collaboratively
• You have excellent oral and written communication skills
• You have confidence in a variety of settings.  Being able to hold your own, think on your feet, and answer questions directly
• You are trustworthy, committed to confidentiality, and show unparalleled integrity
• You are discerning, can judge situations with contemplation, and can read people with clarity
• You have a passion for managing an overall positive client experience through ongoing administrative support
• Committed to professional development
• You are a utility player who can pivot between different areas of support

Bonus points for……

• Bachelor’s degree in business related field preferred but not required
• Broad knowledge and experience with MS Office applications such as: Word, Excel, and Outlook
• Ability to assess client needs

Overall Function:

Specific responsibilities include but are not limited to:

Support

• Handle case notes, processing correspondence, maintaining client case files and filing performance reports, account forms and other advisory paperwork
• Responding to home office account inquiries
• Maintaining annual review notes in Envestnet and mailing annual review letters to clients
• Monitoring and stocking marketing materials for Signature advisory programs
• Monitoring industry trends and research
• Ensuring NMIS and NMWMC compliance requirements are implemented and followed

Proposal and Case Preparation

• Gathering information for WMA meetings with client/prospect
• Preparing and modifying investment/advisory proposals
• Preparing letter of instruction for client signature
• Preparing investment policy statement

Processing Accounts

• Preparing and processing all paperwork needed for investment/advisory accounts
• Monitoring, processing and following up on asset transfers and on initial and subsequent funding of advisory accounts
• Implementing initial and subsequent asset allocation trades
• Identifying need for switch letter and mailing appropriate forms to clients
• Discussing potential rollover opportunities from other retirement plans for variable and mutual funds
• Processing proposal amendments, monitoring alerts and annual reviews in Envestnet
• Executing buy or sell orders and rebalancing orders in Envestnet and maintaining asset allocation
• Following up on trade rejects and resolving all trade-related issues
• Monitoring holdings for program eligibility and administering advisory accounts

Client Service

• Corresponding with clients to handle investment-related service issues
• Contacting clients on behalf of the advisor for developing advisory plan and providing technical explanations of investment plan
• Explaining investment products or investment performance to existing clients
• Providing services and administering investment products
• Accepting redemptions/withdrawals from clients and communicating instructions to home office
• Discussing tax consequences, costs and investment fees
• Maintaining daily ticker system for account follow-ups and service requirements
• Performing cashiering functions
• Running performance reports in Envestnet, Morningstar and NMCIR
• Completing rollover calls

Qualifications

• 3 years of Financial Service or Insurance industry experience preferred
• Series 7 and Series 63 in applicable states (or to be obtained within the first 12 months of hire date)
• Basic knowledge of Portfolio Construction and Asset allocation
• Computer experience and/or data entry
• Customer service experience