Front of House Associate

Position Title: Front of House Associate Department: Events Management Reports To: Senior Event Manager, Bailey Bryant Direct Reports: None Compensation: $17 per hour Type: Part-Time, Non-Exempt, Hourly Schedule Weekday shifts range from 4:30pm-11:30pm Weekend shifts range from 10:30am-11:30pm Additional daytime weekday hours as needed Location: Music Hall at Fair Park, Dallas, TX Remote Work: On-site: In person at the worksite, with no remote work possible Desired Start Date: 10/21/2026 Position Summary: Welcome hundreds of thousands of annual visitors to the Music Hall each year and help ensure their safety, comfort, convenience, and security. Front of House Associates provide general seating and wayfinding assistance to patrons attending ticketed and other major events in the 100-year-old Music Hall at Fair Park. These friendly, outgoing and energetic hosts are cross trained in health, safety, and security procedures in addition to their core customer service responsibilities and may occasionally take direction from or work alongside security personnel. This role’s primary goal is to ensure every event attendee feels welcomed and has a comfortable, safe, and fun experience in the Music Hall—whether in their seat, dining or having a drink/snack in the lobby, or simply exploring public areas of the historic civic building which is exclusively operated by Broadway Dallas. Broadway Dallas is one of the region’s largest nonprofit arts organizations, presenting touring Broadway at the Music Hall at Fair Park, including approximately 15 eight-performance weeks, as well as concerts, comedy, dance, and dozens of other special events throughout the year. This position requires regular on-site work in and around the Music Hall at Fair Park. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred. Responsibilities include but are not limited to: Greet patrons in a friendly manner and offer wayfinding and general assistance Scan tickets and perform other access control duties Working in various roles within the department as needed Escort patrons to their seats while distributing show programs and materials Guide patrons to entrances and exits safely Maintain decorum, order, and adherence to production safety and audience behavior rules/codes of conduct Manage lines for and provide directions to private suites, restrooms, restaurant, and common areas Remind patrons of security and house policies/procedures and contacting additional security or leadership personnel to enforce procedures when appropriate Assist guests with varying needs including wheelchair or mobility assistance Be present through conclusion of performance to assist with a safe and orderly departure Escalate special requests or conflicts to supervisors when appropriate Observe all workplace safety laws/guidelines and immediately notify management of any safety concerns or injuries for patrons or employees Complete customary and routine customer service and other training as assigned Requirements: General availability to work nights, weekends, and occasional holidays Must work at least 20 percent of any front of house scheduled shifts–or approximately three shows per two-week engagement (security shifts do not count toward this requirement) Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.) Demonstrated punctuality and reliability in scheduling and directed tasks A professional, positive, and courteous manner and communication in dealing with internal and external customers Demonstrated ability to follow oral and written instructions Ability to think critically and solve problems in an effective and timely manner Service-oriented and flexible in positions and tasks assigned Familiarity with and consistent access to basic computer hardware and software including ability to use a laptop and smartphone/tablet, checking email/workplace messaging/scheduling software, etc. Preferred Skills/Qualifications: High school diploma or equivalent Fluency in another spoken language or ASL Entertainment or hospitality industry experience Demonstrated appreciation of musical theatre or the performing arts in general Working Conditions: Rare office tasks and computer work. Must be able to traverse the Music Hall and surrounding Fair Park areas multiple times in one shift/day. Must be able to hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations. Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, ascend/descend stairs, stand, sit, bend, and walk for extended periods of time. Benefits: Drug/Alcohol Free and Safe Workplace, and Anti-Harassment Policies. Professional development opportunities, including training and seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), safe space training, and other opportunities as available. Occasional access to complimentary tickets to theatrical performances in the Music Hall and at surrounding arts organizations. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply. Disclaimer: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. About Broadway Dallas The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs. Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. Broadway Dallas is committed to providing an inclusive and welcoming environment for all employees, volunteers, sub-contractors, vendors, and clients. #J-18808-Ljbffr Broadway Dallas, Inc.