VIP Server/Entertainer

VIP Server/Entertainer

The VIP Server/Entertainer is a key member of our nightlife team, responsible for enhancing the VIP guest experience through premium bottle service, entertainment, and exceptional customer interaction. This role includes both traditional VIP service responsibilities and newly documented entertainment functions, ensuring a high-energy and immersive experience for our guests.

1. Entertainment & Performance Responsibilities (51% or More of Role):

• Engage guests with interactive and engaging entertainment throughout the shift.
• Participate in themed nights, promotions, and club events that enhance the VIP experience.
• Perform interactive elements that contribute to the entertainment experience, ensuring that at least 51% of duties align with entertainment-focused responsibilities under California classification requirements.

2. VIP Bottle Service & Presentation:

• Display and carry bottles to tables in an engaging and visually appealing manner.
• Use props, sparklers, and special effects to enhance bottle presentations.
• Assist the VIP bottle service team with setting up and maintaining VIP tables.
• Ensure timely and synchronized bottle presentations in coordination with management.
• Maintain cleanliness and organization of VIP areas.

3. Guest Interaction & Upselling:

• Engage with guests in a friendly, professional manner, creating a welcoming atmosphere.
• Provide recommendations and upsell premium bottle service, exclusive packages, and club promotions.
• Answer guest inquiries regarding bottle service, entertainment offerings, and promotions.
• Ensure guests feel valued and attended to throughout their visit.

4. Safety & Compliance:

• Follow all safety protocols during bottle presentations.
• Ensure compliance with club policies, alcohol regulations, and service standards.
• Adhere to updated costume policy, ensuring proper check-out and return of costumes.

5. Sales & Tip Reporting:

• Ensure VIP Server/Entertainer sales are properly recorded at the end of each night.
• Verify tips match checkout totals and resolve discrepancies before the close of business.
• Print a Clover receipt for any overtips charged and include it in the checkout.

6. Hosted Bottle Receipts:

• Print all itemized receipts for hosted tables before closing them in Aloha.
• Place receipts in the labeled "Hosted Receipts" envelope nightly for compliance.

7. Entertainer Wands:

• Managers distribute entertainer wands at the start of each shift.
• VIP Servers/Entertainers are responsible for returning them to the manager's office at the end of the night.

8. Scheduling & Shift Cuts:

• All scheduling is managed through Paylocity.
• Shift cuts are posted in Paylocity unless directly approved by a manager.
• If a shift cut is required due to slow business, employees must work a minimum of 2 hours before being sent home.

9. Worksite Arrival Policy:

• Employees may not arrive on-site more than 30 minutes before their scheduled shift.

Competencies Needed:

1. Presentation Skills:

• Strong ability to create visually appealing bottle presentations.
• Comfort using props, sparklers, and special effects.

2. Customer Service:

• Excellent interpersonal and communication skills.
• Ability to engage and interact positively with VIP guests.
• Strong sense of hospitality and guest satisfaction.

3. Team Collaboration:

• Ability to work closely with the VIP bottle service team and other staff.
• Flexibility to assist with various tasks as needed.

4. Attention to Detail:

• Keen eye for ensuring high-quality presentations and guest experiences.
• Ability to maintain a clean and organized work area.

5. Physical Stamina:

• Ability to stand, walk, and carry bottles for extended periods.
• Comfortable working in a fast-paced, high-energy environment.

6. Creativity:

• Innovative mindset for designing unique and memorable bottle presentations.
• Ability to adapt presentations to different themes and events.

Qualifications:

• Ability to work in a fast-paced nightclub environment and handle multiple tasks simultaneously.
• Strong attention to detail and commitment to cleanliness.
• Ability to stand and walk for extended periods.
• Must be able to lift and carry items up to 25 lbs as needed.
• Flexibility to work evenings, weekends, and holidays.

Work Environment:

• High Noise Levels: Exposure to loud music and ambient noise, often exceeding 85 decibels.
• Low Lighting: Work in dimly lit areas with flashing lights and strobe effects.
• Fast-Paced Atmosphere: Constant movement, high guest volume, and quick transitions.
• Crowded Spaces: Frequent interaction with large crowds and close proximity to guests.
• Standing & Walking: Long periods of standing, carrying items, and navigating busy spaces.
• Heat & Humidity: Varying temperatures due to crowd density and club activities.
• Alcohol Exposure: Regular interaction with alcohol-related services.
• Safety & Security: Coordination with security staff for guest safety and emergency protocols.