Director of Quality Assurance, Student Experience

The mission of the Director of Quality Assurance is to support the execution and oversight of Chief Area processes, procedures, and systems to ensure we are in full compliance with all federal, state, and authorizer regulations, policies, and statutes. This position will conduct consistent monitoring and auditing of key data points and documentation to identify any gaps in execution or compliance as well as opportunities to improve efficacy and efficiencies by working with all departments. The Director of Quality Assurance will provide additional capacity to support the continuous improvement process and also work with key stakeholders from other Chief Areas to provide strategic recommendations. The role will also partner closely with our Internal Auditors under the Governance Team to assist with all internal audits. This position will report directly to the Chief Governance Officer for assignment, planning, and execution of their duties. Supervisory Responsibilities The position may or may not have Supervisor Responsibilities Location: This is a full-time hybrid position based in Houston with preference given to candidates who live in the region, or who are willing to relocate. In year 1, some time (2 days a week) will be expected to be on site at IDEA Yellowstone, in addition to some travel for team meetings. This role works remotely when not traveling. What You’ll Do – Accountabilities Collaborate closely with the Internal Audit team on their annual calendar of audit reviews, supporting with documentation, coordination, and all required monthly reports for presentation to the Board of Directors’ Audit Committee to ensure best practices and compliance. Establish an annual calendar of internal Chief Area risk assessment, audit, and review processes to complement and supplement the Internal Audit team’s processes. Complete an annual inventory of all Chief Area policies, processes, Standard Operating Procedures (SOPs) and systems to review, assess risk, and identify prioritized areas for purposes of auditing, assessing risk, monitoring, and improving. Execute the annual calendar of Chief Area internal audit and review to ensure full compliance, fidelity of implementation, and effective internal controls, providing monthly reports to the CEO/Superintendent. Make recommendations for process improvements and provide additional capacity, expertise, coaching, and training to support the implementation of those process improvements. Conduct quality and accuracy reviews on personnel report submissions to state and federal agencies, in coordination with regulatory affairs, Chief Area divisions, and the Superintendent’s office. Establish and monitor Key Performance Indicators (KPIs) on a consistent basis to ensure fidelity of implementation, proactively mitigate risk, and identify strategic process improvements. Partner with divisions outside of Chief Area on the systems integration and data security of Chief Areas processes across platforms and people to ensure efficacy and efficiency. Stay abreast of all federal, state, and authorizer regulatory changes that impact Chief Area responsibilities and duties, make recommendations for implementation of any required changes, and support with the timely and strategic implementation of those changes. Additional Duties and Responsibilities: Student Experience and New School Integration Collaborate closely with the Internal Audit team on their annual calendar of audit reviews, pertaining to school experience - supporting with documentation, coordination, and all required monthly reports for presentation to the Board of Directors’ Audit Committee to ensure best practices and compliance. Establish an annual calendar of risk assessment, audit, and review processes to complement and supplement the Internal Audit team’s processes. Complete an annual inventory of all student policies, processes, Standard Operating Procedures (SOPs) and systems to review, assess risk, and identify prioritized areas for purposes of auditing, assessing risk, monitoring, and improving. Execute the annual calendar of review to ensure full compliance, fidelity of implementation, and effective internal controls, providing monthly reports to the CEO/Superintendent. Make recommendations for process improvements and provide additional capacity, expertise, coaching, and training to support the implementation of those process improvements. Conduct quality and accuracy reviews on report submissions to state and federal agencies, in coordination with regulatory affairs, Chief Area divisions, and the CEO/Superintendent’s office. Establish and monitor Key Performance Indicators (KPIs) on a consistent basis to ensure fidelity of implementation, proactively mitigate risk, and identify strategic process improvements. Partner with divisions outside of Chief Area on the systems integration and data security of Chief Areas processes across platforms and people to ensure efficacy and efficiency. Stay abreast of all federal, state, and authorizer regulatory changes that impact student experience, responsibilities and duties, make recommendations for implementation of any required changes, and support with the timely and strategic implementation of those changes. New School, Year 1 (26-27: IDEA Yellowstone) Collaborate with the Area Superintendent, staff liaison to Yellowstone, and other regional and national leaders to ensure effective coordination and communication with all responsibilities. Serves as a strategic thought partner to Yellowstone staff liaison on addressing matters of integration and school experience concerns Ensure all necessary reporting from IDEA Yellowstone is executed with fidelity and IDEA remains in compliance with its charter, policies and other authorizer requirements Support and deliver, as necessary, design of training unique to IDEA Yellowstone related to IDEA requirements Manage relationship and agreement coordination such that strong rapport and future engagements are successful Student Experience Partner with primarily Schools Team, Academic Services Team, and Operations Team to define and adopt robust review processes, utilizing best practices in internal audit, to ensure compliance with state and federal standards. Collaborate with Chiefs of Staff, regulatory affairs, and other teams to ensure consistency in communication and cascading Serve as a member of the Quality Assurance team, sharing best practices, strategic advice, and advocacy of Chief Assurance & Support vision Support the development and monitoring of KPIs related to student experience, such as registration/re-registration, discipline, records, PEIMS reporting Ensure proficiency in state and federal compliance standards as well as local school policies. Establish mechanisms for schools experience review, reporting, solutions facilitation, and monitoring, including but not limited to: enrollment, registration and lottery, student discipline, student and instructional policies, accurate PEIMS reporting of student-based information. Partner with divisions on system integration and data security to ensure efficacy and efficiency. Build the acumen of department staff regarding KPIs and compliance in areas of focus. Other Duties as Assigned. Additional Skills Skill in organization, prioritization, follow through, and attention to detail using a variety of project and performance management tools and techniques, including establishing outcomes, determining evaluative measures, tracking progress, and producing clear and concise reports Skill in effective communication skills, both verbally and in writing, including skill in data visualization, PowerPoint, Excel and other tools to design and deliver clear and compelling insights and recommendations that influence audiences Able tobuild and successfully maintain strong relationships with people through trust, confidentiality, discretion, empathy, value add, and effective collaboration Able to manage and monitor multiple projects at once with minimal supervision, often under pressure with competing priorities, maintaining composure, ensuring quality, consistency and achieving results Able to analyze and interpret data and statistics to identify trends, draw conclusions, and develop strategies that yield improved results and achieve goals Able to evaluate processes and procedures to identify strengths and gaps, make recommendations for continuous improvement, and provide capacity, expertise, and strategic thinking to implement those recommendations Able to self-reflect, along with providing, receiving, and implementing feedback that continuously improves performance and achieves results Sound judgment and excellent decision-making Required experience: Experience: minimum 10 years in K-12 schools, including campus or central administration with a heavy focus on reporting and compliance Preferred experience: License or Certification: PMP or equivalent certifications preferred Physical Requirements: This is a sedentary position. The ability to sit at a computer terminal for an extended period. The employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. What We Offer: We offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. medical, dental, and vision plans disability life insurance parenting benefits flexible spending account options generous vacation time referral bonuses professional development 403(b) plan IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable You can find more information about our benefits at #J-18808-Ljbffr IDEA Public Schools