IT Bench Technician & Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off

Job Description

We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative . This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone. 

IT Bench Technician Duties (60%):

• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.

• Install and configure operating systems, software applications, and hardware upgrades.

• Perform virus/malware removal and data recovery.

• Conduct routine maintenance and testing of equipment.

• Document all repairs, parts used, and services performed.

• Maintain a clean and organized workbench and inventory of parts/tools.

Customer Service Representative Duties (40%):

• Greet and assist customers in-store and via phone/email with professionalism and courtesy.

• Provide updates on repair status and estimated completion times.

• Help customers with basic tech questions, service pricing, and product recommendations.

• Open and close service tickets using ticketing software or CRM systems.

• Handle basic billing and point-of-sale transactions.

• Escalate complex issues to senior technicians or supervisors as needed.

Qualifications:

• High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.

• 1–2 years of experience in IT support, computer repair, or customer service.

• Strong knowledge of Windows and macOS operating systems.

• Familiarity with networking basics, virus removal tools, and diagnostic software.

• Excellent communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Strong attention to detail and problem-solving abilities.

Working Conditions:

• Primarily in a retail or workshop environment.

• Some lifting of equipment up to 40 lbs may be required.

Benefits (if applicable):

• Competitive hourly wage or salary.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Employee discounts on products and services.

• Opportunities for professional growth and certification.