Customer Service Representative (Remote)

When you join DIRECTV youll be a part of a team thats supporting our customers from the front lines. Whether its solving their complex issues connecting them to the latest in technology through a sales-oriented approach or getting them plugged into our world-class services - your work will create connections while supporting our mission of taking entertainment to the next level. NEWS FLASH - now you can do this all from the comfort of your home!

This opportunity to showcase your customer service and sales expertise while representing our company as the voice of our brand is now being offered as a work-from-home opening.

As a Customer Service Representative youll work on both cultivating and retaining ongoing customers. Youll need to take an empathetic consultative and sales-focused approach to persuade customers to maintain their services with us through complex issue resolution and building the rapport which makes each customer feel valued and cared for. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.

What does this involve

• Good listening skills and the ability to effectively communicate under pressure.
• Extensive knowledge of our products and services this will determine how well you resolve problems and offer advanced solutions to customer.
• Taking a Good-Better-Best sales approach to every customer interaction displaying superb interpersonal skills including the ability to quickly build rapport.
• Being self-motivated and comfortable working in a fast-paced environment.

What youll do:

• Answer customer calls and address all requests or inquiries concerning services and products and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customers needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customers technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours some holiday coverage and occasional overtime may be required.
• Ability to sit or stand for long durations (e.g. 8-10 hours) and engage with customers as dictated by needs of the business.

The base wage range for this full-time position is $18.33 - $21.30 per hour bonus (if applicable) benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.

Please note that the compensation details listed in job postings reflect the base hourly rate of pay only and do not include bonus (if applicable) or benefits - when you consider all of these together it represents a pretty impressive total compensation package.

Additional requirements:

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

What youll need to be successful in your Work-From-Home role:

• Reliable internet service (secure and dedicated high speed is necessary).
• Established workspace free of distraction and noise (youll need a clean area including desk chair 3 prong outlet and direct LAN connection). Dont worry about the equipment weve got you covered (computer monitor mobile device and more).
• Available to work without interruption during assigned work schedules and shift.
• Willingness to comply with organizational security standards and processes including trainings audits and performance management.

Apply today!

Required Experience:

Unclear Seniority