Hospitality Associate

Hospitality Associate

At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our enviable portfolio of brands includes Pine Ridge Vineyards (Napa, Calif.), Seghesio Family Vineyards (Healdsburg, Calif.), Archery Summit (Dayton, Ore.), Chamisal Vineyards (San Luis Obispo, Calif.), Double Canyon (West Richland, Wash.), Seven Hills Winery (Walla Walla, Wash.) and Raeburn Winery (Sonoma, Calif.).

We are committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines – from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team.

The Hospitality Associate is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values. The ideal candidate must be systems savvy, extremely detailed oriented, the flexibility to manage multiple priorities and work well in a team environment.

Values in Practice

• Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates.
• Prepare for each day's visits by reviewing reservations, guest notes, special occasions, and expectations so guests feel truly expected.
• Anticipate needs, remove obstacles, and create a seamless experience from first contact through post-visit follow-up.
• Practice active listening and intentional conversation to personalize each interaction and elevate the guest experience.

• Represent the winery and its brands with professionalism, enthusiasm, and authenticity.
• Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection.
• Act as a brand ambassador in all guest interactions.

• Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support.
• Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence.
• Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations.

• Exhibit a growth mindset by welcoming feedback, embracing continuous improvement, and adapting to evolving guest and business needs.
• Participate in daily pre‑shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment.

• Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles.

Guest Service:

• Greet all visitors with gracious hospitality
• Act as Ambassador to the estate and to Crimson Wine Group
• Provide informative, engaging and personalized tour and tasting experiences
• Educate guests about the winery story, wines, and brand
• Inform and recommend to guests the benefits of Wine Club
• Effectively suggest and sell wine and wine club memberships
• Drive revenue by selling wine, merchandise, tasting, and memberships to guests
• Participate in special events and team meetings
• Actively continue education in wine production, viticulture, and winery history
• Represent the winery at outside functions when necessary
• Follow all company safety guidelines including Responsible Beverage Service

Tasting Room Operations:

• Set up / break down all indoor and outdoor tasting room spaces
• Opening and closing procedures as a keyholder
• Open and verify condition of wines
• Prepare printed guest materials
• Open/Close POS system/registers
• Stock wine and merchandise on tasting room floor and storerooms
• Perform sales transactions for carry-out and shipping orders
• Maintain clean and organized guest spaces at all times
• Assist with weekly and monthly inventory of items for the Tasting Room, includes wine and non-wine

Additional:

• RedChirp response and monitoring of texts
• Regular review of website, TOCK maintenance of blueprints, edits and auditing
• Inhouse updating and coordination of printing of TR collateral
• Merchandise, food program, and office supply ordering and maintenance
• Assist with coordination and execution of trade visits and tours as needed
• Support private, signature, and club events, which may include evening shifts
• Assist with outreach efforts

Qualifications:

• Must have knowledge of wine and food and continually take initiative to continue learning
• Strong written and verbal communication skills
• Sales aptitude
• Comfortable speaking in front of crowds
• Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
• Must be able to lift 40 lbs.
• Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
• Manual dexterity to handle, polish glassware
• Must possess or have ability to acquire a Wine service and Food Handler's certifications
• Must be able to work a flexible schedule including evenings and weekends
• Must be at least 21 years of age
• Experience with a luxury wine brand a plus

The projected hourly pay rate for this position is $18.00 to $19.00 per hour (in addition to tips and commission for DTC). This rate is the projected compensation for this position, however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.