Retail & Production Operations Specialist

Job Description

Retail & Production Operations Specialist

Black Powder Coffee – Mooresville, NC 28117

Full-time Employment – Tuesday – Saturday 8:00-4:00

We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired.

We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.

Key Responsibilities:

·        Assist retail customers with purchases, product recommendations, and general customer service

·        Assist with daily coffee cuppings, customer support and production tasks

·        Package, label, and prepare coffee orders for wholesale and online customers

·        Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule

·        Maintain and monitor inventory levels for packaging and supplies

·        Ensure cleanliness and organization of production and retail areas

·        Troubleshoot issues and proactively solve problems as they arise

·        Prioritize and manage multiple tasks effectively, even during interruptions

·        Work closely with team members to maintain workflow efficiency and meet deadlines

·        Assist with receiving shipments and stocking inventory

·        Follow food safety, quality control, and operational procedures

Qualifications and Skills:

·        High School Diploma; or equivalent

·        Minimum 2 years’ experience in food production

·        Strong attention to detail and organizational skills

·        Ability to multitask and remain productive in a fast-paced environment

·        Hard-working, customer-facing, and able to work closely with others

·        Comfortable handling interruptions and shifting priorities when needed

·        Positive attitude with strong communication and teamwork abilities

·        Self-motivated and task-driven with the ability to work independently

·        Problem-solving mindset with the ability to think critically and adapt to production schedule changes

·        Excellent communication skills combined with a positive, customer-focused and team-oriented mentality

·        Willingness to learn and help where needed.

·        Feel comfortable talking with customers and processing transactions

·        Basic computer skills including working in POS and online platforms

·        Able to do basic math for orders and transactions.

·        Retail, production, warehouse, coffee or beverage/food experience preferred

Maintenance and Cleaning:

·        Maintain safe and clean work environment

·        Daily cleaning of facility

Physical Requirements:

·        Perform activities including bending, stooping, light/moderate/heavy lifting and carrying/pushing/reaching above shoulder with repetitive motion up to 30+ lbs.

·        Ability to stand and walk for most of the day

·        Closed toe-shoes required

Schedule:

·        Tuesday through Saturday

·        Hours: 8:00 AM to 4:00 PM

Benefits:

·        Paid Vacation

·        Medical Benefits

·        Product perks and discounts