Catering Manager

Catering ManagerKey PurposeThe Catering Manager builds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.Success CriteriaWell organized with outstanding coordination and multitasking abilityIs able to communicate up, down and across the organization to ensure successKnowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionIntermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office SuiteExcellent verbal and written communication skillsReliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needsUses a systematic approach to problem-solvingAlways promotes positive guest and co-worker relationshipsCan calmly and effectively adapt to constructive feedback in high-stress environmentsKey Areas of Collaboration and InfluenceCollaborates throughout the client organization with individuals who play a role in the success of the catering departmentCoordinate activities with other internal departments. Participates in/leads management team meetingsInterfaces with vendors and key service users within client organizationsCoordinates with clients regarding inquiries for hosting high end or large/ custom eventsIdeal Candidate ExperienceBachelor's degree in Communications, Hospitality, Food Service Management, or similar ideal3+ years of work experience in a similar role (e.g., Catering Supervisor or Catering Manager)Experience in financial analysis, planning, budgeting, and marketingExperience managing other managers including culinary leadersServSafe Manager certificationDemonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plusDemonstrates strong interpersonal skillsCan effectively communicate and relate to all levels within and outside the organizationCreates and builds positive and productive relationshipsPrevious P&L accountability or contract-managed service experience is desirableHotel multi-unit catering experience preferredKey AccountabilitiesSets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficienciesLead the department to follow all workplace and food safety rules to actively prevent accidentsEnsure the team complies with all ServSafe and HACCP programs and principlesResponsible for all catering team members and functions including the smooth execution of the Catering Standard Operating ProceduresBuild a dynamic catering team and ensure new team members are on-boarded and trained for successDevelop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development planDeliver consistent quality in planning and execution of VIP and complex eventsDevelop and execute strategies to achieve catering revenue forecastsDevelops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are metEnsure accurate reporting of all catering related revenue, expenses, and receivablesBuilds professional relationships with key site service users to instill confidence and build organizational trustLeads in the coordination, execution, and measurement of client specific initiativesCreate measurable success targets for the team along with a path to achieve themPhysical Demands & Work EnvironmentMust be able to lift a minimum of 25lbs.Come to work properly dressed according to the dress codeEmployee must be able to work under pressure and time deadlines during peak periodsProlonged periods of walking or standingISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $70000.00 per year - $85000.00 per year . Final compensation will be determined based on experience and skills, and may vary from the range listed above.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. #J-18808-Ljbffr