Field Service Repair Technician

Field Service Repair TechnicianHealth System Services is a proud finalist for the 2025 Best Companies to Work for in New York in the Medium-Sized Company category! This recognition reflects our dedication to our EPIC core values—Empathy, Passion, Integrity, and Commitment—and to creating a positive, supportive workplace where employees feel valued and have opportunities to grow.About the Position:The Field Service Repair Technician delivers, sets up, cleans, maintains, troubleshoots, and repairs durable medical and mobility equipment in customer homes, healthcare facilities, and other service locations. This hybrid position combines delivery and customer service responsibilities with hands-on equipment repair, preventive maintenance (PM), parts coordination, and service documentation. The technician supports safe and effective equipment use through customer education, timely service, accurate records, and coordination with patients, caregivers, facility personnel, purchasing, customer service, and billing teams.Equipment Delivery, Setup, and PickupPrepare orders for delivery, verifying that equipment, accessories, supplies, and required documentation are complete and accurate.Drive a company truck or other assigned vehicle to deliver and pick up medical equipment and supplies at customer locations.Load, unload, secure, and transport equipment safely to prevent injury and equipment damage.Set up equipment according to manufacturer specifications and company procedures, and verify proper operation before completing the delivery.Educate patients, caregivers, and facility staff on safe and effective equipment use, basic care, applicable precautions, and how to request assistance.Obtain required customer signatures and issue receipts for deliveries, pickups, and other transactions.Collect customer payments, make change when applicable, and accurately document transactions on customer receipts and in company systems.Equipment Repair and Preventive MaintenanceInspect, clean, maintain, troubleshoot, and repair assigned equipment according to manufacturer specifications, company procedures, and the technician’s training and authorization.Service equipment such as ceiling lifts, patient lifts, stair lifts, powered wheelchairs, and powered scooters.Use hand tools, power tools, multimeters, and other diagnostic equipment to identify mechanical and electrical concerns.Determine necessary repairs, replacement parts, and follow-up service, and document findings clearly.Perform scheduled preventive maintenance and required equipment checks.Test equipment after maintenance or repair to verify proper operation before returning it to service.Identify and report unsafe equipment conditions, following company procedures to prevent use until concerns are resolved.Maintain all required equipment, inspection, repair, and preventive maintenance logs.Service Systems, Documentation, and Billing SupportMaintain accurate and current service, equipment, and maintenance records in E-Maintenance and Bonafide.Document reported concerns, equipment condition, diagnostic findings, maintenance performed, repairs completed, parts used, and follow-up needs.Ensure all completed preventive maintenance work is submitted for billing and coordinate with billing staff to confirm completion and resolve missing information.Provide documentation needed for repair approvals, insurance authorization, customer billing, and service tracking.Obtain, use, and update patient and customer information accurately and securely for equipment service, care coordination, and billing purposes.Protect confidential patient, customer, and company information according to company policies.Cleaning, Organization, and InventoryClean and organize facility storerooms where company equipment and supplies are maintained.Clean and maintain delivery equipment, including totes, dollies, and other material-handling tools, as needed.Maintain an organized, clean, and appropriately stocked service vehicle and work area.Assist with inventory control, including counting equipment, parts, and supplies; identifying shortages; and ordering or requesting replenishment within assigned authority.Account for assigned tools, equipment, parts, and supplies and report loss, damage, or discrepancies promptly.What We’re Looking For:Valid state-issued driver’s license in the state where the employee works, required.High school diploma or GED, required.Possesses strong mechanical aptitude and the ability to use common hand tools.Experience in delivery, warehouse operations, durable medical equipment, healthcare support, equipment maintenance, or a related field.Attention to detail in equipment service, documentation, and follow-through.Customer-focused approach when supporting individuals with mobility limitations or other equipment-related needs.Ability to coordinate deliveries, repairs, preventive maintenance, and customer follow-up.Sound judgment regarding equipment safety, service limitations, and escalation of concerns.Dependability, accountability, and a collaborative approach to work.Maintains accurate documentation and follows equipment-handling and safety procedures.Demonstrates a service-oriented approach, treating patients, customers, and coworkers with professionalism, patience, and respect.Communicates clearly and professionally, both verbally and in writing.What You Get - Benefits That Go Beyond the Basics:Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family wellFuture-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours workedTime to Recharge - Generous PTO, Vacation and 9 Paid HolidaysExtra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance ProgramEducation That Pays Off – Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.Be Part of Something Bigger - Join an organization that values giving back through community programs.Compensation:$20.00 - $28.00 per hour, depending on experienceShift:Monday–Friday, 9:30 a.m.– 6:00 p.m.Location:Jamestown, NY