Sales Support Specialist

The Sales Support Specialist provides administrative and operational support to the sales team to help them target new opportunities more effectively and efficiently, ultimately driving revenue. In this role, you generate sales leads by identifying current or past customers that have not purchased in two years. You will provide administrative support to the sales team by processing sales orders, entering quotes, and coordinating services with other departments. You will assist with delivery services once a week so our sales representatives can focus on driving new opportunities in their market.

KEY RESPONSIBILITIES

1. Customer Engagement

Goal: Make 12 direct customer connections through phone or email with a prospective customer each week. Make these calls to customers on the list who haven’t purchased from us in 2+ years. Process this report every 60 days to check on new prospective customers and reconnect with past inquiries.

-Provide data entry notes in the customer account. Communications> User Notes> New Note

2. Administrative Sales Support

Goal: Support sales representatives by entering quotes and sales orders, ensuring orders are processed and delivered on time daily, and entering notes to keep everyone on the same page on order status.

3. Weekly Delivery Service

Goal: Every Wednesday, deliver product to our customers that are on the salesman-to-delivery shelf.

-Work collaboratively and communicate with our sales team each week before making a delivery.

4. Customer Satisfaction

Goal: Make 3 direct customer connections from past projects we have completed to ensure the customer is satisfied with the solution we provided. These calls should be for projects we completed in the past 60 days. Enter all comments and updates on the customer account, as you do for your service follow-up calls.

5. Post Service Follow-Up

Goal: Continue to average 8 to 10 post-service follow-ups to customers for whom we complete a service to ensure the customer is satisfied with the work we performed.

6. Mobile Surveillance Unit

Goal: Serve as the point of contact for all rental inquiries for the surveillance unit. You will coordinate deliveries with the customer and work with the command center to schedule technicians for deployments and pickups.

7. **Customer Appreciation **

Goal: Serve as the primary contact for customer appreciation days, such as Dispatch Week and other customer events. You will make deliveries and help represent us at these events.