HR Support Specialist

Job Type


Full-time

Description

Phoenix Senior Living is seeking an HR Support Specialist to join the team!

The HR Support Specialist reports directly to the HR Manager.


PURPOSE:


The HR Support Specialist is a detail-oriented and service-focused role that provides essential support to employees, managers, and field leaders. This position assists with payroll, benefits administration, HR systems, user access, onboarding, and day-to-day troubleshooting. The HR Support Specialist plays a critical role in ensuring a smooth employee experience and supporting efficient, compliant HR processes across the organization.


PRINCIPLE DUTIES AND RESPONSIBILITIES:

Payroll & Benefits Administration

• Assist with the administration of employee benefits, including enrollments, changes, and responding to general benefits questions

• Support regular bi-weekly payroll processing by gathering and verifying timekeeping data, resolving discrepancies

• Identify payroll-related needs and challenges from the field and partner with the payroll team to ensure timely resolutions and improve overall pay accuracy.


Onboarding and Field Support

• Provide I-9 troubleshooting and guidance, educating field teams on proper procedures and compliance requirements.


• Review new hire paperwork and compliance documentation for accuracy and completeness.


• Provide guidance to field leaders and hiring managers throughout the onboarding process.


• Partner closely with the payroll team to address onboarding-related pay issues and ensure accurate first checks


HR Systems & Data Management

• Manage user access, permissions, and security across HR platforms and systems (e.g., HRIS, timekeeping tools)

• Provide technical support and troubleshooting for common HR system issues, escalating complex cases as needed.


• Maintain organized and confidential digital and physical employee records in accordance with legal and company standards.


HR Inquiry and Employee Support

• Provide guidance and support to employees, field leaders, and HR team members by addressing routine HR-related questions via email and phone


• Identify recurring inquiries or challenges and share insights with the HR team to improve processes, communication and training for the field

Unemployment Process Support

• Serve as the primary HR contact for the unemployment process, working directly with People Systems to manage claims.


• Coordinate with field leaders to collect supporting documentation for claims and appeals

• Assist with scheduling and preparing for unemployment hearings, ensuring appropriate representation and evidence are provided

Reporting, Audits, & Process Improvement

• Perform data entry, generate reports, and support audits to ensure data integrity and compliance.

• Collaborate with HR team members to support ongoing initiatives, projects, and process improvements that enhance efficiency and employee experience

Additional Support

• Assist with ad hoc projects, requests, and cross-functional initiatives as assigned


• Provide flexible support across all HR functions to meet business needs and respond to evolving priorities


Requirements

• High school diploma or GED required, associate or bachelor's degree in human resources, Business Administration, or related field preferred.

• 3-5 years of HR administrative or coordinator-level experience, supporting areas such as payroll, benefits, onboarding, and HRIS

• Basic knowledge of HR processes and employment practices are preferred.

• Experience working with HRIS systems (e.g., Workday, ADP, UKG) is a plus.

• Strong attention to detail and organizational skills.

• Excellent verbal and written communication skills.

• Ability to handle sensitive information with discretion and professionalism.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).