Titling Specialist

About the Role Caribou is seeking a Titling Specialist to join our Titling team in Denver. You will play a central role in completing the auto refinance process for our customers, managing the documents and communications required to transfer liens accurately and on time across all 50 states. This is a high‑volume, detail‑oriented role where consistency, follow‑through, and the ability to manage competing priorities directly impact the customer experience. Responsibilities Process & Perfect Liens: Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process and to various jurisdictions to ensure lien perfection. Customer & Partner Communication: Contact a high volume of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details. Manage Information & Tracking: Become a subject‑matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set SLAs. Titling Partner Coordination: Submit files to and manage active holds with external titling partners and jurisdictional agencies. Interpret rejection reasons and resolve outstanding requirements with minimal direction. Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions. Remote Signing Support: Facilitate remote wet‑ink signing sessions using LongPen technology, including session preparation, document verification, and post‑session file maintenance in accordance with departmental SOPs. Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process. Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance. About You Exceptional attention to detail and a track record of accuracy in high‑volume work. Experience managing complex, multi‑step workflows across multiple web‑based platforms simultaneously, with the discipline to track file progress accurately and meet SLAs without close supervision. Experience in document‑heavy, process‑driven work. Backgrounds in mortgage processing, insurance claims, medical records, government or DMV processing, legal administration, or similar fields transfer well. Titling experience is a plus but not required. Clear and professional communicator across all channels—phone, email, text, and mail—able to research jurisdictional requirements independently and raise findings to ensure gaps are documented and resolved. Experience with inbound/outbound shipment management and document generation on digital platforms; highly proficient in Google Workspace. Availability: Able to work between 7 AM and 6 PM based on business needs (standard shifts are 8 AM to 5 PM). Mandatory weekday attendance for the initial 2‑week onboarding. Holding an active Notary Public commission is strongly preferred. Bilingual in Spanish/English is a plus. Physical Demands Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems. Benefits Competitive compensation: $24/hr – $26/hr Equity options 401(k) retirement plan Parking and transit assistance for downtown Denver office Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents. Highly subsidized medical, dental, and vision plans, and fully company‑paid mental health, disability, and basic life insurance. Optional benefits such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance. Up to $1,000 per year for eligible professional development expenses. Employee referral program Core Values Give a damn. What we’re doing matters. We show up determined to deliver results and love it. Velocity. We’re intentional about where we’re going and race toward it. Make the assist. We have diverse strengths. We offer and ask for help so we all win. Equal Employment Opportunity Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre‑employment background check is required as a condition of employment. #J-18808-Ljbffr Caribou Financial, Inc.