Center Associate
$13 - $14 per hourThe UPS Store
Benefits:
401(k)
Employee discounts
Bonus based on performance
Free uniforms
Opportunity for advancement
Training & development
About Us
The UPS Store is a trusted provider of shipping, printing, packing, and business services, proudly supporting individuals and small businesses nationwide. We are committed to providing exceptional customer service and creating a welcoming, professional experience for every customer.
Overview We’re looking for a friendly, dependable, and customer-focused Center Associate to join our team. In this role, you’ll assist customers with a variety of services, including shipping, packing, printing, and business services, while helping create a positive experience with every visit.
New hires will start at $13.00–$14.00 per hour, based on experience and qualifications. After completing 90 days of employment, employees may be eligible for an increase to $15.00 per hour based on performance and evaluation. In addition to hourly pay, team members have opportunities to earn monthly sales bonuses and additional performance-based incentives. Our incentive program rewards employees who contribute to store performance, provide exceptional customer service, and help create a positive customer experience.
Key Responsibilities
Greet and assist customers with professionalism and enthusiasm
Provide friendly, knowledgeable, and efficient customer service
Process transactions accurately using our point-of-sale system
Recommend products and services based on customer needs
Assist customers with shipping, packing, printing, and other store services
Contribute to monthly sales goals and overall store performance
Maintain a clean, organized, and welcoming store environment
Resolve customer concerns courteously and effectively
Work collaboratively with team members to achieve store goals
Support daily store operations and perform other duties as needed
Qualifications
Prior customer service or retail experience is a plus
Strong communication and interpersonal skills
Friendly, positive, and professional attitude
Comfortable interacting with customers and identifying their needs
Basic computer and problem-solving skills
Ability to multitask in a fast-paced environment
Comfortable learning and using computer applications, including Microsoft Office (Word and Excel)
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