Center Associate

Benefits:

401(k)

Employee discounts

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

About Us

The UPS Store is a trusted provider of shipping, printing, packing, and business services, proudly supporting individuals and small businesses nationwide. We are committed to providing exceptional customer service and creating a welcoming, professional experience for every customer.

Overview We’re looking for a friendly, dependable, and customer-focused Center Associate to join our team. In this role, you’ll assist customers with a variety of services, including shipping, packing, printing, and business services, while helping create a positive experience with every visit.

New hires will start at $13.00–$14.00 per hour, based on experience and qualifications. After completing 90 days of employment, employees may be eligible for an increase to $15.00 per hour based on performance and evaluation. In addition to hourly pay, team members have opportunities to earn monthly sales bonuses and additional performance-based incentives. Our incentive program rewards employees who contribute to store performance, provide exceptional customer service, and help create a positive customer experience.

Key Responsibilities

Greet and assist customers with professionalism and enthusiasm

Provide friendly, knowledgeable, and efficient customer service

Process transactions accurately using our point-of-sale system

Recommend products and services based on customer needs

Assist customers with shipping, packing, printing, and other store services

Contribute to monthly sales goals and overall store performance

Maintain a clean, organized, and welcoming store environment

Resolve customer concerns courteously and effectively

Work collaboratively with team members to achieve store goals

Support daily store operations and perform other duties as needed

Qualifications

Prior customer service or retail experience is a plus

Strong communication and interpersonal skills

Friendly, positive, and professional attitude

Comfortable interacting with customers and identifying their needs

Basic computer and problem-solving skills

Ability to multitask in a fast-paced environment

Comfortable learning and using computer applications, including Microsoft Office (Word and Excel)