Manager, Account Management

Manager, Account Management

External Job Title: Sales & Account Executive Position type: Permanent, Hybrid Location: Dallas, Texas

About Your Business Area/Department:

Amadeus Travel Sellers provides technology to connect 40k+ travel agencies globally to thousands of travel suppliers so they can shop, book and service the travel reservations of millions of travelers every year. The Online Travel Agency (OTA) and Consolidator team is responsible for growing and retaining clients in this segment for Travel Sellers Americas.

Summary of the role:

Reporting to the VP of OTA & Consolidator Sales & Account Management, the Sales & Account Executive is responsible for the overall commercial and contractual relationship with his/her customer(s). He/she acts as the primary point of contact for managing one or multiple customer accounts and must coordinate closely the activities of the commercial team (including solutions consulting and customer success management) and other teams involved in the customer relationship (product, delivery, support and revenue management). The responsibilities include defining and implementing a business development and growth strategy for the assigned accounts, identifying and prioritizing business opportunities, facilitating sales and developing retention plans.

In this role you'll:

Strategic Sales Planning

• Builds account development plan to drive the overall business
• Assigns targets for sales volume and strategic objectives in major accounts
• Coordinates with Solutions experts and product specialists to create unique product packages
• Assists the services organization with scoping of upcoming opportunities
• Represent customer's business, strategy and stakeholders
• Set our short-, mid- and long-term objectives for the relationship with the customer across engagement, commercial, solution, adoption, marketing, etc.

Sales Motion

• Initiate acquisition/upsell/cross-sell opportunities by uncovering customer challenges / needs and articulating the value proposition to the customer
• Qualify leads with support and insights from the other members of commercial team (solutions consulting & customer success management)
• Initiate and secure pre-sales engagement when applicable (solution / discovery workshops, product demos).
• Prepare, present, negotiate and secure detailed commercial proposals
• Trigger the deal management process (including business case) and provide commercial input
• Lead Contract negotiation
• Maintain engagement with customers and internal teams post sale

Customer Relationship Management

• Leads the company's efforts to maintain and expand relationships with key decision makers in the assigned accounts
• Develop strong rapport with primary customer point of contacts and develop extensive network of relationships across customer organization (up, down and sideways)
• Orchestrate engagement governance and relationship mapping between customer and Amadeus
• Hold regular business reviews with customers to review performance, share company updates, market insights and align priorities and plans in coordination with customer success management for the customer success plan
• Identify and facilitate executive meetings, workshops and joint marketing engagements with customers
• Reporting and communication
• Provides group account performance and opportunity analysis to client's key decision makers frequently
• Actively partners with customer success management to drive adoption
• Actively share account information with the other stakeholders in Delivery, Product, Pre-sales and Customer Success teams
• Organize regular account team meetings to review account progress, share insights / activities and align on priorities
• Drive the opportunity cycle in Sales Force (create/ update/close) and ensure accuracy of customer data
• Escalate customer issues to internal teams (incl. billing issues)

This role will interact with the Customer's management team, Pre-Sales and Customer Success Management, Product, Marketing and Delivery Teams

About the ideal candidate:

• Bachelor's degree in business and/or equivalent work experience.
• At least 8 years of relevant experience in technology or travel industry with 5 years in a customer fronting role (such as project management, sales, customer success or business development) with management responsibility for multi-million-dollar revenues.
• Able to understand overall business cases and anticipate customer needs based on research, valued expertise in client industry, and discovery
• Highly adaptable and capable of evolving the business plan
• Able to capture customer feedback and satisfactions scores
• MS Office, Salesforce
• Business fluency in English.
• Has extensive product portfolio knowledge
• Able to clearly articulate product value proposition to consumers
• Possesses strong conceptual thinking skills to develop customer specific use cases
• Possesses strong negotiation and planning skills, clear communication, commercial sense
• Able to manage challenging conversations
• Strong understanding of the economics of the IT business and experience in IT Sales
• Strong understanding of the airline and distribution industry and influencing factors affecting the strategic direction of the various players
• 20-30% travel
• 2-3 years related experience and/or training, or equivalent combination of education and experience in travel distribution industry

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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