Scheduling Specialist

Salary Range: $52900 - $89700

Compensation for the role will depend on a number of factors including a candidates qualifications education skills and experience as well as market demands. These factors impact the salary/wage offered.

Benefits:

FlightSafety offers a competitivetotal rewards package which includes vacation sick leave a 401k match healthcare coverage and a broad range of other benefits.

About FlightSafety International

FlightSafety International is the worlds premier professional aviation training company and supplier of flight simulators visual systems and displays to commercial government and military organizations. The company provides training for pilots technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the worlds largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States Canada France and the United Kingdom.

Purpose of Position

The Scheduling Specialists primary role is to provide complete scheduling oversight for all FlightSafety internal/external customers with the best overall customer service experience. The Scheduling Specialist facilitates all coordination of regulatory and operator training requirements between FlightSafety and its customers and clients.

Tasks and Responsibilities

• Manages tasks such as scheduling customers/clients sending confirmations creating new customer/client accounts updating client information.
• Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
• Understands regulatory requirements and verifies training objectives.
• Acts as back-up focal for TSA tracking for incoming clients.
• Perform Export Compliance checks as needed.
• Verify/collect pre-training documents.
• Call customer/clients to confirm attendance and training objectives.
• Manage client retention program.
• Act as primary point of contact for assigned program(s) by Interacting and communicating with internal and external customers as well as regulatory agencies.
• Familiarity with FlightSafetys product and services when possible provide customers with additional training available to enhance the overall experience and ultimately generate more sales and revenue.
• Review and understand country specific guidance and/or documentations and provide the most up to date information to ensure clients/customers and instructors are adhering to all regulatory requirements.
• Responsible to assess organize plan and assign resources to customer training events instructor training and qualifications.

Minimum Education

• Bachelors degree in Business or Aviation Management preferred or three (3) years related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field.

Minimum Experience

• Achieved a master level of all responsibilities of Scheduling Specialist Associate. One (1) to two (2) years of aviation experience preferred.
• Requires knowledge of aviation industry terminology FARs and prerequisites for FlightSafety International courses as specified by FAA/NAA regulations.

Knowledge Skills Abilities

• Excellent customer service skills.
• Knowledge of aviation terminology as specified by FAA/NAA.
• Knowledge of basic scheduling concepts and/or experience with scheduling software.
• Detail oriented with excellent organization and time management skills.
• Excellent verbal and written communication skills.
• Ability to interact with various levels of management in a professional manner.
• Ability to adapt to changes rapidly and perform in a fast-paced work environment.
• Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
• Customer/client oriented and ability to adapt/respond to different types of personalities.
• Fluency in English through both verbal and written communications; able to speak understand read and write.
• General knowledge of the following software: MS Office Suite TMS Systems CRM.

Physical Demands and Work Environment

While performing the duties of this job the employee is regularly required to use hands to finger handle or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; vision abilities required by this job include the ability to view monitors technical documents and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasurys Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicants ability to comply with these requirements including qualifying as a U.S. Person under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A U.S. Person includes U.S. citizens lawful permanent residents (holders of approved and unexpired green cards) and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Required Experience:

IC