Manager - Infrastructure Services

Overview A Infrastructure Manager is a high-level executive responsible for overseeing an organization's entire IT infrastructure, including the strategy, planning, implementation, maintenance, and operation of all systems, networks, and data centers. They lead teams, manage budgets and vendors, and ensure that the infrastructure is scalable, secure, and reliable to meet business needs. Responsibilities Strategic Planning and Development : Define and maintain a forward-looking infrastructure roadmap that supports current technologies and prepares for emerging trends and upgrades. Team Leadership and Management : Supervise, mentor, and develop a high-performing team of infrastructure engineers and specialists, setting clear goals and objectives and providing ongoing feedback. Operations and Maintenance : Oversee the day-to-day operations and maintenance of hybrid environments, including on-premises data centers, private, and public cloud services (AWS, Azure, GCP). Project Management : Lead the planning and execution of complex infrastructure projects, such as cloud migrations or network redesigns, ensuring they are delivered on time and within budget. Security and Compliance : Ensure the operational security and resilience of the infrastructure stack, collaborating with security and compliance teams to maintain regulatory alignment (e.g., HIPAA, GDPR, NIST standards). Budget and Vendor Management : Manage infrastructure budgets, forecast expenditures, and oversee the procurement and lifecycle management of hardware/software assets and third-party vendor contracts/SLAs. Performance Monitoring and Optimization : Implement enterprise-wide monitoring solutions to proactively detect, diagnose, and resolve performance and capacity issues, minimizing downtime and optimizing costs. Disaster Recovery and Business Continuity : Design, plan, and implement robust disaster recovery (DR) technology and processes, conducting regular tests to ensure organizational resilience. Automation and Innovation : Drive continuous improvement initiatives through automation and the implementation of modern practices like Infrastructure as Code (IaC) and DevOps principles. Qualifications Education : Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred. Experience : Typically 7-10+ years of progressive experience in IT infrastructure, with several years in a technical leadership or management capacity. Technical Skills : Expertise in cloud platforms (AWS, Azure, GCP), networking (LAN/WAN/VPN), virtualization, Identity & Access Management, Windows/Linux servers, storage, databases, and security best practices. Project Management : Deep knowledge of Scrum principles, Agile frameworks, sprint planning and execution. Proficiency with Agile management tools like Jira. Soft Skills : Strong leadership, communication, strategic thinking, problem-solving, and organizational skills, with the ability to influence senior management and cross-functional teams. Certifications (Preferred) : Relevant certifications such as PMP, ITIL, CISSP, CCNP, or AWS/Azure Architect certifications are a plus. Compensation and Benefits Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $168,549-$252,823 CA generally ranges: $175,877-$263,815 All other locations fall under our General State range: $146,564-$219,846 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance. #J-18808-Ljbffr