Manager, IT Data Operations Specialist Department: Global IT

Data Operations Specialist

The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.

Data Issue Management & Vendor Coordination

• Act as the primary point of contact for identifying, documenting, and tracking data-related issues
• Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies
• Coordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure
• Maintain clear documentation of issues, root causes, and resolutions

Data Investigation & Root Cause Analysis

• Partner with internal stakeholders to investigate data questions and anomalies across systems
• Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes
• Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)
• Escalate and route issues appropriately based on findings

Ad Hoc Reporting & Data Support

• Pull and analyze ad hoc data requests to support business questions
• Validate data accuracy and reconcile discrepancies across sources
• Support reporting tools such as Tableau or Power BI

Stakeholder Engagement

• Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams
• Translate business questions into structured data investigations
• Provide clear communication on issue status, timelines, and resolutions

Data Quality & Continuous Improvement

• Identify recurring data issues and recommend process improvements
• Support data quality monitoring and governance efforts
• Contribute to documentation of data flows, business rules, and standard operating procedures