Renewals Account Specialist

Renewals Account Specialist

Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security Solutions and Services to both commercial and government clients since 2006. We are a value-added reseller focused on overcoming organizational challenges with solutions that don't just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services, Solutions, and Integrations.

Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies, Netscout, and Palo Alto, focusing on Federal Systems Integrators, USG, and Commercial Communities. Because of our strategic alliance with key distribution channels, Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets, and we take pride in recognizing their outstanding talents and efforts.

Position Summary:

The Renewals Account Specialist is responsible for proactively supporting the full renewal lifecycle across Epoch Concepts' customer base. This role serves as the dedicated point of contact for renewal opportunities, partnering closely with vendor partners (including Carahsoft), internal sales teams, and customers to identify expiring contracts, generate quotes, enter and track data in the CRM, and drive timely renewals. The Renewals Account Specialist will also support the renewals practice from the ground up, establishing processes and data continuity across the organization.

Who You Are:

• You thrive on organization and enjoy bringing structure to processes, data, and workflows.
• You are the person others rely on to keep details straight and ensure nothing falls through the cracks.
• You enjoy interacting with customers and partners and are comfortable initiating conversations when action is needed.
• You take ownership of your work and don't wait to be told what needs attention.
• You are equally comfortable working in a CRM, building a spreadsheet, preparing a quote, or following up with a customer.
• You enjoy solving problems, improving processes, and helping teams operate more efficiently.
• You have a natural sense of urgency and understand the importance of meeting deadlines and maintaining accurate information.

What You'll Do:

Renewal Pipeline Support

• Monitor all expiring contracts and maintenance agreements, proactively identifying upcoming renewals at 30, 60, 90, and 120+ day intervals.
• Serve as the primary point of contact for renewal leads received from vendor partners such as Carahsoft, including near-expiration and already-expired opportunities.
• Track renewal wins and losses, maintaining accurate pipeline reporting by date, sales team, vendor/program, and customer.
• Flag opportunities as renewals within the CRM and maintain cloned renewal records, including Period of Performance (POP) dates and product details for software and maintenance items.

CRM Data Entry & Management

• Enter all renewal leads, opportunities, and associated data (service tags, serial numbers, Dell order numbers, PO numbers) into the CRM system accurately and consistently.
• Follow and support a standardized naming and tracking convention for renewal opportunities across all sales teams in coordination with IAMs.
• Support the transition of existing renewal tracking from manual methods into the CRM, assisting sales teams with historical data entry.
• Assist with maintaining automated reminders and CRM alerts for upcoming renewal dates and ensure pipeline data remains current.

Quoting & Customer Outreach

• Prepare and deliver accurate renewal quotes to customers in a timely manner, including updated pricing based on current vendor terms.
• Proactively reach out to customers ahead of contract expiration to present renewal options, address questions, and close renewal business.
• Coordinate with vendor partners to obtain renewal pricing, promotions, and supporting deal information.
• Support renewal campaigns and outreach workflows, including automated customer emails where CRM functionality supports it.

Vendor & Internal Collaboration

• Support the Carahsoft renewal partnership, coordinating lead intake, data sharing requirements, and partnership launch milestones.
• Collaborate with all internal sales teams (IAMs) to support consistent renewal tracking, ensure consistent data entry practices, and support team-specific renewal needs.
• Partner with IT/CRM administrators to support renewal workflows, opportunity cloning logic, and reporting dashboards.
• Assist with consolidations, lost renewal recovery efforts, and campaigns to build additional renewal business across all verticals.

Reporting & Forecasting

• Produce regular renewal reports segmented by date, sales team, program/vendor, and point of contact.
• Track renewal rate metrics and contribute to revenue forecasting for the renewals pipeline.
• Provide leadership with reporting and insights into the health of the renewal book of business, including win/loss trends and at-risk opportunities.

What Qualifications You'll Bring:

• 2+ years of experience in sales support, contract management, inside sales, or a renewals-focused role.
• Demonstrated ability to manage a high volume of opportunities and deadlines with accuracy and attention to detail.
• Proficiency with CRM platforms (Business Central or similar); comfortable with data entry and pipeline management.
• Strong customer communication skills written and verbal with ability to nurture and close renewal business.
• Ability to work cross-functionally with sales teams, vendors, and internal stakeholders.
• Experience with Dell Technologies products, services, or partner programs.
• Familiarity with distributor/VAR partner ecosystems (e.g., Carahsoft, Arrow, or similar).
• Experience supporting government or defense sector customers.
• Knowledge of software maintenance, warranty, and support contract renewals.

What We Offer:

• Progressive Compensation Package
• Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Flexible Paid Time Off
• 12 Paid Holidays
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family.

Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment is decided solely on the basis of qualifications, merit, and business need.

Due to the nature of our business, applicants must be United States citizens.

All candidates are required to pass a background check and drug screening prior to employment.

Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact us at View email address on click.appcast.io or by calling View phone number on click.appcast.io.

Location: Hybrid/Remote, Littleton, CO

Time Type: Full time

Anticipated Application Closing Date, on or before 06/30/2026