Front Desk Attendant

The Front Desk Attendant is the first point of contact for guests and plays a central role in delivering an exceptional guest experience. This position is responsible for greeting and welcoming guests, processing check-ins and check-outs, responding to guest inquiries, and handling requests and concerns in a professional and courteous manner. The Front Desk Attendant represents the hotel and 505 Hospitality Management's commitment to service excellence. ESSENTIAL JOB FUNCTIONS Guest Services Greet and welcome all guests upon arrival in a warm, professional, and attentive manner. Process guest check-ins and check-outs accurately and efficiently using the property management system. Assign rooms based on guest preferences, reservation details, and availability, ensuring room type and rate accuracy. Answer guest questions regarding hotel amenities, services, local attractions, dining, and transportation options. Respond promptly and professionally to guest requests, concerns, and complaints; escalat**e** unresolved issues to management as needed. Communicate guest requests and complaints to the appropriate department using hotel procedures and systems. Front Desk Operations Input and retrieve guest information accurately using the property management system and related computer systems. Process payments, post charges, and reconcile guest accounts at checkout in accordance with hotel and brand standards. Answer incoming telephone calls promptly and professionally; direct calls and take messages as needed. Maintain a clean, organized, and professional front desk environment at all times. Adhere to all hotel brand standards, service standards, and guest satisfaction expectations. Remain calm, alert, and focused during periods of high volume, emergencies, or challenging guest interactions. Teamwork & Safety Communicate effectively with all hotel departments to ensure seamless guest experiences. Adhere to all safety, security, and emergency procedures; report any concerns to management immediately. Protect guest privacy and handle all personal and financial information in accordance with hotel policy and applicable law. Perform other duties as assigned by management. EDUCATION & EXPERIENCE High school diploma or equivalent required. Prior customer service or front desk experience in a hotel or hospitality environment preferred. Ability to operate a moderately complex property management system and standard office equipment including computers, key machines, fax, copier, and PBX phone console. Strong verbal and written communication skills in English required; bilingual ability is a plus. Ability to read, listen, and communicate effectively, both verbally and in writing. Ability to remain professional and composed under pressure and in high-volume situations. PHYSICAL & ENVIRONMENTAL DEMANDS Must be able to stand and remain on feet for the duration of the shift (up to 100% of working time). Must be able to move throughout the front office and hotel property to perform essential job functions. Must have sufficient vision and hearing to observe and detect signs of emergencies and respond appropriately. Ability to frequently lift and carry items up to 10 lbs. and occasionally up to 20 lbs. Work environment is primarily indoors (100%) in a climate-controlled hotel lobby setting. May be required to work varying shifts including mornings, evenings, weekends, and holidays. #J-18808-Ljbffr Days-Inn-