Operations Specialist

Operations SpecialistJob#: 3056815Job Description:Operations SpecialistLocation: (Remote)Schedule is Sunday to Thursday 3pm PST to 12am PSTRole OverviewThis organization is seeking an Operations Specialist to join the Global Network Operations Center. The successful candidate will leverage systems and networking experience to provide proactive monitoring and incident response for services across global operations. The role focuses on the rapid detection, triage, and mitigation of user-impacting issues alongside the continuous improvement of service operations. Critical responsibilities include adjusting monitoring parameters, tuning signal-to-noise correlation patterns, and updating essential documentation. The standard shift schedule is Sunday through Thursday, from 3:00 PM PST to 12:00 AM PST.Key ResponsibilitiesMonitor inbound communications across all streams to ensure production incidents are identified and tracked.Employ systems, network, and cloud knowledge as a first responder to triage problems and improve detection accuracy.Drive user-impacting issues to resolution and perform routine follow-ups on active incidents.Process routine requests for access, access control lists (ACLs), network configurations, and systems maintenance.Adjust alert triggers to reduce false-positive notifications and improve monitoring efficiency.Manage engagement, documentation, and stakeholder communications during critical service outages.Review, correct, and tune documentation including runbooks, troubleshooting guides, and standard operating procedures.Build positive and collaborative relationships across various departments to solve complex challenges.Required QualificationsEducation: A degree in Computer Science, Information Technology, or a related technical field, or equivalent practical systems operations experience.Experience: Demonstrated professional experience in systems operations, network monitoring, or incident response within an enterprise environment.Technical Skills: Fundamental knowledge and hands-on experience in the following technology areas:Linux administration, including bash scripting, debugging, and system tuning.Networking fundamentals, including triage, packet loss analysis, routing, and ACLs.Monitoring tools such as Prometheus, Grafana, Elasticsearch, Kibana, Datadog, CloudWatch, GCP Operations, or LogicMonitor.Alert correlation platforms such as BigPanda, ScienceLogic, or Tivoli/Netcool.Cloud services and architecture utilizing AWS, GCP, or OpenStack.Service operations frameworks and workflows, including ITIL, incident management, and change management.Logging technologies such as Splunk, SysLog, ELK Stack, and grep.Source control and CI/CD tools, including GitHub Enterprise, Perforce, SVN, Jenkins, Argo, or Spinnaker.Configuration management systems such as Puppet, Hiera, Terraform, Terragrunt, Ansible, or Consul.Container computing and orchestration using Docker, Kubernetes, or Service Mesh.Proxies and load balancing technologies including Nginx, HAProxy, or Envoy.Preferred QualificationsStrong analytical skills with a passion for troubleshooting novel, complex technical problems.Proven ability to collaborate with partners across all levels of an organization to resolve emergent issues.Experience analyzing system metrics and log data to perform root-cause analysis and improve workflows.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.