Director, Consumer Center of Excellence

Director, Consumer Center of Excellence Compliance & Ethics (C&E) is looking for a leader to oversee key initiatives within the Compliance Fair and Responsible Banking (FRB) team, enhancing governance and oversight of the Compliance Management Program (CMP). Responsibilities Play a key role in designing and delivering initiatives to enhance the existing Compliance Management Program. Collaborate with our stakeholder community (e.g., General Compliance Advisory & Testing, Enterprise Risk Management, other IRM groups, Audit, business risk offices, front line process owners) to enhance governance practices. Leverage data and analytics to inform outcomes and proactively identify opportunities for improvement. Collaborate with cross‑functional teams to accomplish shared objectives. Anticipate, identify, and escalate problems early, proposing mitigations. Provide strategic program leadership, driving alignment in a matrixed, highly complex regulated environment. Design, develop, and manage risk‑management focused project plans in a dynamic environment, revising as needed. Basic Qualifications Bachelor’s Degree or relevant military experience. At least 8 years of experience in compliance, risk management, legal, or audit. At least 5 years of process, project, or program management experience. At least 4 years of people management experience. Preferred Qualifications Master’s Degree or Juris Doctor. Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP). 7+ years of experience in financial services. Experience designing and implementing compliance management programs. Expertise in consumer protection laws (e.g., FCRA, SCRA). At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salaries & Incentives Chicago, IL: $187,300 - $213,700 for Director, Compliance McLean, VA: $206,000 - $235,100 for Director, Compliance Richmond, VA: $187,300 - $213,700 for Director, Compliance Riverwoods, IL: $187,300 - $213,700 for Director, Compliance Benefits Eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well‑being. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One