Technology Technician - Level 2 (Calendar Year)

Technology Technician - Level 2 (Calendar Year) Mansfield Public Schools Mansfield Public Schools - Mansfield, Massachusetts Open in Google Maps Job Description Assist in supporting Active Directory, VoIP, security, antivirus, backup, virtualization, windows server OS, chrome OS, mac OS and wireless systems and devices; Setup/configure new or existing hardware and software used throughout the district; Provide hardware, software, telephone and email support to users in multiple locations across the school district; Coordinate the planning, deployment and lifecycle management of district hardware; Manage ticketing system to ensure accurate and timely documentation of resolutions; Serve as the first point of contact for help desk escalation support issues; Provide assistance, training and guidance to Technology Technicians and summer interns; Lead and coordinate technology projects as assigned from planning through implementation and support; Serve as liaison between district vendors as needed; Research and respond to security issues to protecting against viruses, malware and malicious intent; Maintain accurate and up-to-date written documentation on district configurations, systems and applications; Review help desk trends and records to identify opportunities for process improvements, training and system enhancements; Bring unusual conditions or situations to the attention of the Technology Director; Provide backup support to other IT staff members as needed; Other duties as assigned. Position Type: Full-time Starting Date: Dec 7, 2026 Support Staff > Computer Support Support Staff > Network Services Job Requirements Qualifications include: 2 – 3 years hands‑on support experience; Working knowledge of Chrome OS, mac OS, Windows operating systems, chromebook management, desktop imaging, VoIP, Active Directory, wireless and MDM configuration/deployment solutions; Familiarity with Google Workspace tools, apps and extensions with experience using the Google Admin Console; Strong technical troubleshooting and problem‑solving skills, including the ability to diagnose and resolve complex hardware, software and connectivity issues in a timely manner; Ability to provide technical guidance, training and support to help desk staff; Ability to work independently in a fast‑paced environment, juggling many tasks and requests across the district; Ability to recognize, communicate and escape unusual conditions and security concerns to IT network staff; Strong organizational skills and the ability to organize, prioritize, and troubleshoot a large volume of requests by students and staff; Ability to interact and communicate with users at varying technical competency levels; Physical requirements: The ability to lift and carry 50 pounds and have transportation to move to different schools as needed; Position may require long periods of moderate physical activity, including, but not limited to, bending, stooping, and lifting equipment; Pay: $60,000 - $65,000 annually (depending on experience); Citizenship, residency or work visa required Contact Information Lori Letendre , Technology Coordinator 250 East Street Mansfield, Massachusetts 02048 Phone: View phone number on click.appcast.io Fax: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr Mansfield Public Schools