Desktop Support Specialist

Desktop Support Technician | Location: East Syracuse, NY | Schedule: Monday–Friday, 8:00 AM – 5:00 PM | On-Site

We are seeking well-rounded Desktop Support Technicians with solid networking experience to join a growing HyperCare support team. In this role, you will primarily provide telephony-based technical support for specialized hardware devices and assist with a major technology upgrade rollout — moving users from a legacy software version to a newer platform.

What You'll Be Doing

You will serve as the first line of support for end users experiencing issues with specialized devices and Windows-based systems. Responsibilities include remote troubleshooting via tools such as TeamViewer and Bomgar, following standard operating procedures for post-install support, coordinating with vendors to drive issue resolution, and assisting with hands-on hardware support and depot-level work as needed.

Skills Required

• 2+ years of experience in a help desk, call center, or technical support role

• Proficiency in Windows environments including Control Panel navigation, Active Directory, and user account/permissions management

• Working knowledge of networking fundamentals — IP addressing, LAN/switch patching, and structured cabling

• Ability to navigate Cisco Meraki for network diagnostics and troubleshooting

• Hands-on experience with remote support tools such as TeamViewer or Bomgar

• Familiarity with hardware troubleshooting and depot-level device support

• Strong ability to identify multiple points of failure and work methodically toward resolution

• Nice to have: experience in healthcare IT, enterprise environments, or structured cabling

What We Look For in Candidates

• A natural problem-solver who can think on their feet and juggle multiple open issues without dropping the ball

• Someone who takes ownership — you don't wait to be told twice, and you follow through until the issue is closed

• Clear, professional communicator who can translate technical issues into plain language for non-technical end users

• Reliable, punctual, and comfortable in a structured on-site environment

• A team player who collaborates well with vendors, colleagues, and end users alike

• Comfortable with change — this role supports an active technology rollout, so adaptability is key

Soft Skills

Strong communication, reliability, the ability to multi-task, and a customer-first mindset are essential to success in this role.

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $23.00 - $27.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Syracuse,NY.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.