Aftermarket Sales Engineer

Aftermarket Sales Engineer

Levels I–III | Junior through Senior

Department: Sales / Aftermarket Services
Position Type: Full-Time
Industry: Industrial Equipment / Engineered Systems / Field Services

Position Overview

We are seeking Aftermarket Sales Engineers at multiple experience levels , from developing professionals through senior-level technical sales engineers.

This position supports field service and technical teams by evaluating customer requests and preparing quotations for replacement parts, equipment service, repairs, and aftermarket projects . The Aftermarket Sales Engineer works directly with customers to understand their needs, determine project complexity, develop appropriate technical and commercial solutions, and move opportunities from initial inquiry through quotation and execution.

Depending on experience level, responsibilities may range from supporting straightforward parts and service quotations to developing complex service solutions, negotiating contracts, conducting site visits, managing aftermarket projects, and mentoring junior team members.

The position also supports service invoicing and documentation when needed and identifies new equipment opportunities that can be transitioned to the appropriate sales team.

Key Responsibilities

Aftermarket Sales & Estimating

• Receive, review, and prioritize incoming parts, service, repair, and aftermarket opportunities.
• Work with customers and internal technical teams to define scope and determine the complexity of each opportunity.
• Prepare accurate quotations for parts, field service, repairs, and aftermarket projects.
• Develop pricing based on labor, materials, equipment, subcontractor requirements, and other applicable costs.
• Review opportunities for technical and commercial completeness before quotation.
• Track quotation status, costs, customer requirements, and outstanding actions.
• Identify inconsistencies or missing information and coordinate resolution.
• Maintain consistent follow-up with customers throughout the quotation process.
• Identify potential new equipment sales opportunities and transition qualified leads to the appropriate sales team.

Technical & Customer Support

• Work closely with field service personnel and technical teams to understand equipment issues and customer requirements.
• Assist customers in identifying appropriate parts, services, repairs, or technical solutions.
• Develop service solutions based on project scope, equipment requirements, and field conditions.
• Respond to customer questions regarding quotations, scope, pricing, schedules, and service requirements.
• Provide solutions to customer issues and coordinate internally when additional technical expertise is required.
• Maintain professional customer relationships throughout the sales and service process.

Project & Commercial Support

Depending on experience level:

• Participate in customer and project site visits.
• Review project requirements and assist with scope development.
• Negotiate pricing, commercial terms, and contracts within assigned authority.
• Coordinate aftermarket projects from quotation through execution.
• Work with service and project teams to ensure sold work is properly transitioned into execution.
• Monitor project scope, costs, and customer expectations.
• Support change orders and additional work opportunities when identified.

Service Billing & Administration

• Support preparation and processing of service tickets, invoices, and related documentation.
• Gather required field information and supporting documentation for completed service work.
• Review billing information for accuracy and completeness.
• Assist with customer account and credit information as it relates to quotations and service activity.
• Coordinate with accounting or accounts receivable personnel regarding customer billing questions or outstanding items.
• Maintain accurate opportunity, quotation, customer, and project information within the CRM.
• Provide clear and reliable reporting on quotation, sales, project, and billing activity.

Experience Levels

Candidates may be considered at one of three levels based on experience, technical capability, and demonstrated independence .

Level I – Aftermarket Sales Engineer

Designed for candidates beginning or developing their careers in technical sales, estimating, engineering support, or industrial services.

Typical responsibilities include:

• Supporting preparation of parts and service quotations.
• Reviewing incoming customer requests and gathering required information.
• Working with experienced team members to develop scope and pricing.
• Maintaining CRM and opportunity information.
• Assisting with service tickets, invoicing, and project documentation.
• Developing knowledge of products, equipment, applications, and field service operations.
• Communicating with customers regarding routine quotation and service requirements.

Candidates may have relevant higher-education coursework, technical training, or early-career experience in Engineering, Engineering Technology, Business, Finance, Accounting, industrial equipment, or field services .

Level II – Aftermarket Sales Engineer

Designed for experienced professionals capable of independently managing most parts and service opportunities.

Typical responsibilities include:

• Independently developing quotations and estimates.
• Evaluating customer requirements and determining appropriate service solutions.
• Coordinating directly with field service and technical personnel.
• Managing customer communication and quotation follow-up.
• Supporting site visits and project coordination.
• Identifying additional aftermarket and new equipment opportunities.
• Resolving routine technical and commercial issues.
• Supporting contracts, project execution, and invoicing.

Candidates should generally have demonstrated experience in technical sales, estimating, industrial equipment, engineering support, field service, project coordination, or a related environment .

Level III – Senior Aftermarket Sales Engineer

Designed for highly experienced candidates capable of handling complex technical and commercial opportunities with limited supervision.

In addition to the responsibilities above, senior-level candidates may:

• Develop complex aftermarket service and equipment solutions.
• Lead major quotations and customer opportunities.
• Conduct site evaluations and develop project scope.
• Negotiate contracts, pricing, and commercial terms.
• Provide aftermarket project management support.
• Handle strategic or technically challenging customer issues.
• Assist with development of estimating and sales processes.
• Mentor and provide technical guidance to Level I and Level II team members.
• Support training and development of inside sales and aftermarket personnel.
• Assist leadership with major accounts and strategic aftermarket opportunities.

Qualifications

Because this position can be filled at multiple levels, qualifications will vary based on the candidate's experience.

• Education or professional experience in Engineering, Engineering Technology, Business, Finance, Accounting , or a related technical/commercial discipline.
• Bachelor's degree preferred for more senior levels; equivalent relevant industrial experience may also be considered.
• Experience with technical sales, industrial equipment, estimating, field service, aftermarket parts, project coordination, or service operations is preferred.
• Strong numerical and analytical skills with the ability to develop accurate quotations and estimates.
• Ability to interpret customer requirements and translate them into appropriate commercial and technical solutions.
• Strong attention to detail and commitment to accurate documentation.
• Excellent customer service, communication, and follow-up skills.
• Ability to manage multiple opportunities and changing priorities.
• Comfortable working independently as experience and responsibilities increase.
• Proficiency with Microsoft Excel and Word .
• Experience with CRM software; HubSpot experience preferred.
• Ability to collaborate effectively with sales, engineering, field service, project management, accounting, and customers.

Ideal Candidate Profile

We are open to candidates at different stages of their careers. A successful candidate could range from an early-career technical professional with strong aptitude and a desire to develop into aftermarket sales to an experienced Sales Engineer capable of independently developing complex service solutions and mentoring others.

Experience with industrial equipment, boilers, mechanical systems, engineered products, field service, replacement parts, or other technical aftermarket environments would be particularly valuable.

The position level and scope of responsibility will be determined based on the candidate's technical knowledge, sales and estimating experience, ability to work independently, and experience managing customer and project requirements.

Career Progression

This position is structured to provide a clear progression path:

Level I → Level II → Level III / Senior Aftermarket Sales Engineer

Advancement will be based on demonstrated technical knowledge, estimating capability, customer management, sales performance, project complexity, independence, and leadership ability.

Disclaimer

This job description describes the general responsibilities and requirements of the position and is not intended to be an exhaustive list of duties. Responsibilities and assigned level may vary based on experience, business needs, and demonstrated capabilities.

Job Requirements: Aftermarket Sales, Estimating, Quotation Preparation, Pricing Development, Contract Negotiation, Site Visits, Project Coordination, Project Management, Mentoring, Service Invoicing, Documentation, CRM Software, HubSpot, Microsoft Excel, Microsoft Word, Technical Support, Customer Relationship Management, Customer Service, Communication, Follow-up, Attention to Detail, Analytical Skills, Numerical Skills, Requirement Interpretation, Collaboration, Field Service, Reporting, Change Order Management, Account Management, Technical Sales, Industrial Equipment Knowledge, Boilers, Mechanical Systems, Engineered Products, Replacement Parts, Scope Development, Site Evaluation