Software Engineer (HaloITSM)

Optomi, in partnership with an industry-leading agricultural company, is seeking a Senior ITSM Platform Developer to support the ongoing enhancement, administration, integration, and automation of the enterprise IT Service Management platform. This role will serve as a hands-on technical expert responsible for developing and maintaining workflows, automations, integrations, service catalogs, asset management capabilities, CMDB enhancements, reporting, and self-service portal experiences within the Halo ITSM platform. The ideal candidate will have strong ITSM platform development experience, with Halo ITSM preferred, along with a solid understanding of ITIL processes, service management best practices, systems integration, and workflow automation. Key Responsibilities: Halo Platform Development Design, develop, configure, and maintain workflows, business rules, forms, scripts, and automations within the Halo ITSM platform. Build and enhance Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes. Configure service request fulfillment workflows and approval processes. Develop dashboards, KPIs, reports, and operational metrics. Enhance self-service portal functionality and overall user experience. Automation & Integrations Design and implement integrations between Halo ITSM and enterprise platforms including Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, HR systems, and ERP applications. Develop API-driven integrations and automation solutions that improve service delivery and reduce manual effort. Troubleshoot integration failures, automation issues, synchronization gaps, and platform performance concerns. Asset & Configuration Management Support the ongoing development and administration of CMDB and asset management capabilities. Improve asset lifecycle management, configuration item accuracy, and overall data quality. Develop automated asset discovery, reconciliation, inventory, and cleanup processes. Establish governance standards and quality controls for configuration and asset data. Process Improvement & Collaboration Partner with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and business stakeholders to identify automation opportunities. Translate business requirements into scalable ITSM platform solutions. Recommend platform improvements aligned with ITIL and enterprise service management best practices. Participate in platform roadmap planning, testing, deployments, and production change activities. Documentation & Knowledge Sharing Create and maintain technical documentation, operational runbooks, and support procedures. Provide knowledge transfer and mentoring to internal IT staff. Document workflow logic, integration dependencies, data flows, and support processes. Required Qualifications Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent professional experience. 5+ years of experience developing or administering enterprise ITSM platforms. 3+ years of experience with workflow automation and systems integrations. Strong understanding of Incident, Request, Change, Problem, Knowledge, Asset, and Configuration Management processes. Experience developing REST API integrations and working with web services, JSON, XML, webhooks, and OAuth authentication. Experience with PowerShell or another scripting language for automation. Strong analytical, troubleshooting, communication, and stakeholder management skills. Preferred Qualifications 2+ years of Halo ITSM administration, configuration, or development experience. Experience configuring Halo workflows, service catalogs, automation rules, escalation rules, reporting, and API integrations. Knowledge of Halo Asset Management and CMDB functionality. Experience with other enterprise ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, or Cherwell. ITIL Foundation certification or higher. Experience with Microsoft Power Platform. Experience with SQL reporting, Power BI, Snowflake, or enterprise data analysis. Background supporting Enterprise Infrastructure & Operations environments. What the Right Candidate Will Bring Strong hands-on experience developing and enhancing enterprise ITSM platforms. Expertise building workflow automations and API integrations across enterprise systems. Experience improving CMDB integrity, asset management, and service delivery processes. Ability to work cross-functionally with technical teams and business stakeholders to deliver scalable, automated ITSM solutions.