Restaurant Server - AM

Job Description

Job Description

Your excellent customer service and friendly, efficient abilities will contribute to the creation of outstanding memorable experiences for our guests while visiting our beautiful, world-class resort.  Your attentiveness to our customers and your knowledge our menu will ensure that every guest has a truly enjoyable dining experience.     

Restaurant Server

General Responsibilities

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items...etc.
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.

Job Qualifications

Education: 

High school diploma or equivalent preferred.

Experience: 

• Previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Must speak English fluently and be able to write in basic English.

License/Qualifications:

• Food Handlers Card
• OLCC Certification

FLSA Information

Management Activities

None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Restaurant Server you will be expected to work with guests and visitors to ensure satisfaction.  A Restaurant Server will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

  Physical Requirements

• Ability to speak and hear
• Close and distance vision
• Frequent walking with some standing at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

  Working Conditions

• May be indoor or outdoor setting depending on outlet
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates