Helpdesk Technician

Job Description

Job Description

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with established procedures. Analyze processing malfunctions in cooperation with local personnel to determine causes and take appropriate corrective action. Create and maintain file server user accounts, user’s rights, and group assignments.

Complete the required entries on the Information Technology Equipment Custodian Automated Data Processing (ITEC) Utilization Log, trouble call log and run time log.
Perform account management by giving users the appropriate group, organizational account, and distribution list access. Provision and/or de-provision new and separating users.
Monitor usage of equipment (i.e. ports, disks, Central Processing Unit (CPU), work stations, & printers) using system tools. Provide annual and semi-annual statistical utilization reports to COR when requested.
Set-up and/or relocate hardware (i.e., work stations, printers) as required. Thiswill require lifting 40 lbs. from floor to desktop height.
Unpack, inspect, and test incoming computer hardware to ensure that all parts have been received and are in satisfactory condition. This may involve moving incoming computer hardware from the loading dock to a temporary storage area.

Candidate shall have the ability to understand and write in English.

Candidate shall be skilled in typing/keyboarding, organizing, use of Microsoft Office Professional applications for analyzing problems and

generating flowcharts, and the use of Microsoft operating systems.

Candidate shall have knowledge of Microsoft Share Point capabilities and functional working knowledge at a Permissions Administers Level

Adequate and professional organizational skills.

Candidate shall have the ability to multi task and give special attention to detailed work.