Customer Service Sales Rep

Job Description

Job Description

Mancan is currently looking for a inside showroom Sales Administrative Specialist.

We are seeking an organized, customer-focused Inside Sales / Administrative Specialist to support our Naples, Florida branch. This position combines inside sales, customer account management, and administrative support and will work closely with our Branch Manager/Business Development Manager to support existing customers, develop new opportunities, and contribute to branch growth, as well as our corporate manager.
The ideal candidate is proactive, detail-oriented, comfortable building customer relationships, and able to manage the administrative responsibilities required to move business from quote through order fulfillment.

Key Responsibilities
Serve as a primary point of contact for assigned customer accounts, providing responsive and professional support.
Work closely with the Branch Manager/Business Development Manager to grow existing accounts and develop new business opportunities.
Proactively communicate with customers to identify upcoming needs, projects, RFQs, and sales opportunities.
Manage incoming RFQs, obtain vendor pricing and lead times, and prepare accurate customer quotations.
Follow up on open quotes and sales opportunities to help convert opportunities into orders.
Process customer purchase orders and prepare corresponding vendor purchase orders.
Monitor open orders and vendor POs to ensure delivery commitments are met.
Manage customer inquiries, expedites, shortages, delivery concerns, and general account needs.
Coordinate with vendors and internal departments, including Purchasing, Shipping, Accounting, Quality, and Fabrication.
Monitor inventory and Blanket PO requirements for assigned accounts.
Coordinate returns and RMAs through resolution.
Maintain accurate customer, quote, order, and purchasing documentation.
Ensure pricing, margins, documentation, and processes comply with company and ISO requirements.

Qualifications
Experience in inside sales, customer service, account management, sales support, or administrative support preferred.
Strong communication and relationship-building skills.
Highly organized with strong attention to detail and follow-through.
Comfortable managing multiple customer accounts, priorities, and deadlines.
Proactive sales mindset with an interest in developing accounts and growing business.
Strong computer and administrative skills.
Experience working with purchase orders, quotations, vendors, or manufacturing/distribution environments is a plus.

What Success Looks Like
Success in this role means providing excellent day-to-day support while taking an active role in growing customer relationships and supporting new business development. The right candidate will be equally comfortable preparing a quote, processing an order, solving a customer issue, following up on a sales opportunity, and working with the Branch Manager/Business Development Manager to help grow the Naples branch.

If interested send resume over for review
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