Customer Service Sales Rep

Job Description

Job Description

Mancan is currently looking for a inside showroom Sales Administrative Specialist.

We are seeking an organized, customer-focused Inside Sales / Administrative Specialist to support our Naples, Florida branch. This position combines inside sales, customer account management, and administrative support and will work closely with our Branch Manager/Business Development Manager to support existing customers, develop new opportunities, and contribute to branch growth, as well as our corporate manager.
The ideal candidate is proactive, detail-oriented, comfortable building customer relationships, and able to manage the administrative responsibilities required to move business from quote through order fulfillment.

Key Responsibilities
• Serve as a primary point of contact for assigned customer accounts, providing responsive and professional support.
• Work closely with the Branch Manager/Business Development Manager to grow existing accounts and develop new business opportunities.
• Proactively communicate with customers to identify upcoming needs, projects, RFQs, and sales opportunities.
• Manage incoming RFQs, obtain vendor pricing and lead times, and prepare accurate customer quotations.
• Follow up on open quotes and sales opportunities to help convert opportunities into orders.
• Process customer purchase orders and prepare corresponding vendor purchase orders.
• Monitor open orders and vendor POs to ensure delivery commitments are met.
• Manage customer inquiries, expedites, shortages, delivery concerns, and general account needs.
• Coordinate with vendors and internal departments, including Purchasing, Shipping, Accounting, Quality, and Fabrication.
• Monitor inventory and Blanket PO requirements for assigned accounts.
• Coordinate returns and RMAs through resolution.
• Maintain accurate customer, quote, order, and purchasing documentation.
• Ensure pricing, margins, documentation, and processes comply with company and ISO requirements.

Qualifications
• Experience in inside sales, customer service, account management, sales support, or administrative support preferred.
• Strong communication and relationship-building skills.
• Highly organized with strong attention to detail and follow-through.
• Comfortable managing multiple customer accounts, priorities, and deadlines.
• Proactive sales mindset with an interest in developing accounts and growing business.
• Strong computer and administrative skills.
• Experience working with purchase orders, quotations, vendors, or manufacturing/distribution environments is a plus.

What Success Looks Like
Success in this role means providing excellent day-to-day support while taking an active role in growing customer relationships and supporting new business development. The right candidate will be equally comfortable preparing a quote, processing an order, solving a customer issue, following up on a sales opportunity, and working with the Branch Manager/Business Development Manager to help grow the Naples branch.

If interested send resume over for review
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