Claims Support Specialist

Claims Support Specialist

Job Category: Property & Casualty

Full-Time Locations: Madison, Madison, WI 53713, USA +4 more locations

The Opportunity

Are you a detail-oriented professional with a passion for property casualty risk management? As a Claims Support Specialist at M3 Insurance, you'll play a vital role in supporting our P&C Risk Management team by managing claims activity, coordinating with clients and carriers, and ensuring seamless day-to-day operations. This position offers an excellent blend of technical claims support and administrative coordination - making it a great fit for someone looking to grow their career in insurance claims.

How You Will Make an Impact

• Support the Risk Management Department with new claim intake and carrier claims updates, ensuring accurate and timely documentation in Applied Epic.
• Manage and coordinate workers' compensation claim reviews, keeping clients and carriers aligned throughout the process.
• Serve as a reliable backup resource for claims facilitation during high-demand periods or team member absences.
• Provide real-time guidance to clients on claim handling processes and connect them with the right contacts when needed.
• Obtain loss information from clients and forward proper loss documents to assigned carriers in a timely manner.
• Monitor open losses and proactively follow up to drive prompt closure.
• Collaborate with Claims Advisors, Senior Claims Advisors, Senior Manager - Claims, and the Vice President of P&C Operations to deliver seamless service.
• Provide periodic administrative and technical support to the broader Risk Management team.

What You Will Need to Succeed

• A background in Business, Finance, Risk Management, or Insurance, with a minimum of one year of GL, Auto, or Property claims experience preferred.
• High school diploma required.
• Demonstrated proficiency in Microsoft Windows-based software applications, including Word, Excel, and PowerPoint.
• Valid driver's license in accordance with M3's motor vehicle safety policy.
• Property and Casualty License, or the ability to obtain within 6 months.
• Strong written and verbal communication skills with a professional, client-oriented approach.
• Excellent organizational and time management abilities with a high attention to detail.
• Ability to adapt quickly in a dynamic environment while maintaining composure under pressure.
• A collaborative, team-first mindset with a proactive, results-driven attitude.

Join Us

Your role at M3 won't be about the boundaries presented in a job description – it's about the possibilities that you can envision once you walk through the doors on your first day. We're looking for people ready to take control of their career and excited to make a real impact with their position.

Who We Are

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we're privately owned and independent which means we're doing what's best for our clients – not what's best for Wall Street or private equity.

What Draws People to M3

Autonomy— Being able to work towards a common goal, but how you get there is an open book.

Immediate Impact— Every M3er can make an impact, from day one in any role.

Powered by Team— Be a part of a close-knit group of team members with whom you build trust and share responsibility.

People— Every M3er is unique in their own way, M3 is a collection of unique achievers.

At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely every so often in a flexible hybrid work environment while still fostering collaboration and innovation in-person in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Benefits as an M3er

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well-being and satisfaction of our employees. Additionally, our profit-sharing program ensures that every member of our team shares in the success of our organization. These enticing benefits showcase our commitment to nurturing and retaining top talent within our organization.

Diversity, Equity & Inclusion

M3 is building a culture focused on learning and progression, where M3ers are empowered by education, inclusive conversations, and real action that supports the future we envision.

Equal Employment Opportunity

M3 is committed to providing equal employment opportunity for all qualified individuals regardless of their age, sex, color, race, creed, national origin or ancestry, religion, marital status, military status, sexual orientation, disability/handicap, family responsibilities, non-relevant arrest or conviction records, or any other basis protected by law. In addition, we are committed to fully observing all relevant non-discrimination laws, including those regarding veterans' status, and will make reasonable accommodations for otherwise qualified individuals as appropriate.

This commitment is reflected in all M3's practices and policies regarding hiring, training, promotions, transfers, rates of pay, and layoff, as well as in all forms of compensation, granting leaves of absence and in any other conditions of employment. All matters relating to employment are based upon ability to perform the job.

In the best interests of M3 and all of its employees, every employee is to make every effort to avoid bias or prejudice in the workplace with regard to the above categories.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.