Business Resiliency Manager

Job Description

Bring your expertise to JPMorgan Chase. As part of a growing resiliency testing organization, you will play a key role in helping businesses strengthen preparedness, validate resiliency capabilities, and identify opportunities for continuous improvement through meaningful testing and simulation activities.

 

As a Vice President in the Resiliency Testing Utility, you will manage a portfolio of resiliency testing engagements and simulation activities. You will partner with stakeholders to intake requests, develop testing approaches, facilitate exercises, document outcomes, and track remediation efforts. You will serve as a trusted advisor to business partners seeking guidance on simulations, tabletop exercises, and resiliency testing best practices.

Job Responsibilities

• Manage a portfolio of resiliency testing engagements across business services and strategic initiatives
• Lead planning, coordination, and facilitation of tabletop exercises and simulation activities
• Partner with stakeholders to define objectives, scope, participants, and success criteria
• Develop realistic testing scenarios and facilitation materials
• Provide subject matter expertise and guidance on resiliency testing methodologies
• Document key observations, decisions, risks, and improvement opportunities
• Coordinate post-exercise reporting and remediation tracking activities
• Monitor testing schedules, milestones, and deliverables across assigned engagements
• Identify recurring themes and emerging risks across testing activities
• Build strong partnerships with resiliency, operations, technology, risk, and business teams
• Support continuous enhancement of testing frameworks, templates, and processes

 

Required Qualifications, Capabilities, and Skills

• Experience planning and facilitating exercises, simulations, workshops, or strategic events
• Strong project management and organizational skills
• Ability to manage multiple engagements and competing priorities
• Excellent verbal, written, and presentation communication skills
• Experience influencing stakeholders across multiple levels of an organization
• Strong analytical and problem-solving capabilities
• Proficiency with Microsoft PowerPoint, Excel, Word, and collaboration tools
• Demonstrated ability to work independently in a dynamic environment
• Bachelor's degree or equivalent experience

 

Preferred Qualifications, Capabilities, and Skills

• Experience supporting enterprise resiliency or operational continuity programs
• Knowledge of third-party resiliency frameworks and supplier dependency management
• Experience developing executive-level presentation materials and reporting
• Familiarity with risk management, controls, and regulatory expectations
• Relevant resiliency, continuity, risk, or project management certifications
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.