Remote Customer Service Representative

GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business. MAJOR DUTIES AND RESPONSIBILITIES Answers incoming calls and processes orders. Resolves customer complaints and troubleshoots issues to determine the best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Luxottica's Customer Service standards. Owns follow‑up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up to 90% of assigned shift. Performs all other duties as assigned. BASIC QUALIFICATIONS High school diploma. 1+ year(s) of experience working in customer service, hospitality or call center environment. Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice. Strong verbal and written communication skills. Demonstrated listening and comprehension skills. Clear team player with strong interpersonal skills. Ability to maintain composure when dealing with difficult customer situations. Excellent time management skills – must be able to prioritize tasks efficiently. Strong PC skills including MS Office; Word and Excel. Ability to navigate information systems and internet. PREFERRED QUALIFICATIONS Higher education degree. Previous experience using SAP. Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language. Bilingual Spanish or French. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr