Call Center Representative

Description


Position: Full-time, Call Center Representative
Location: Honolulu
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $17.00 - $21.00 per hour (depends on experience)
Candidates must be in-state to apply and be considered.


Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

We are looking for customer-focused Call Center Representatives to join a dynamic team in a high-volume service environment. In this role, you will be the first point of contact for clients, providing responsive, accurate, and empathetic support across a variety of inquiries. The ideal candidate is a strong communicator, comfortable navigating multiple systems, and committed to delivering a positive customer experience-even under pressure.

Job Duties:

• Respond to inbound customer calls with professionalism, addressing a range of questions or concerns
• Assist with account or service inquiries, system navigation, and online access issues
• Provide service directly or refer calls to the appropriate resource.
• Document customer interactions accurately and escalate complex issues, as needed
• Support transitions or updates to internal systems, platforms, or procedures
• Maintain service quality by following established policies, workflows, and service level expectations

#RemedyHIjobs

Job Requirements:

• High school diploma or equivalent required
• 1 year call center experience and/or technical rating experience training in personal multi-lines preferred.
• Strong verbal and written communication skills
• Strong interpersonal skills, ability to communicate effectively with others, and able to share in the Company's commitment to being "always here to help"
• Excellent listening, analytical and problem-solving skills.
• Ability to multitask across systems and maintain attention to detail
• Availability for overtime and occasional Saturdays, as needed

Equal Opportunity Employer